RIDHA ISMAIL

[email protected] • +917013182001 • Hyderabad

PROFESSIONAL SUMMARY

A result oriented individual committed towards the growth of people & organization. Expert in developing, recommending and implementing human resources strategies and policies in support of business objectives. Proficient in talent management, employee relations, recruitment, manpower planning & placement and performance management.

WORK EXPERIENCE

Chat Support Executive - Process Associate
04/2024 - 10/2025
GENPACT pvt. ltd , Genpact, Hafeezpet, Hyderabad
• Handled real-time customer queries via chat with accuracy and professionalism
• Resolved issues efficiently, ensuring high customer satisfaction and response quality
• Managed multiple chats simultaneously while adhering to company policies and process guidelines
• Consistently met performance targets and quality metrics through effective communication and problem solving

EDUCATION

MBA (Human resources)
08/2023 - 07/2025
Amjad Ali Khan College of business Administration , Hyderabad (T.G), India
Bachelor of business administration
06/2020 - 05/2023
RK Degree and Pg College , kamareddy (T.G),India
Science Group
06/2018 - 04/2020
Sandeepani educational institution college , Kamareddy(T.G), India
High School
03/2018
Gowtham model school , KamaredGy(T.G), India

SKILLS

PROJECTS

A Study on Developing a Competitive Compensation Structure – Strategies and Challenges at BMW India
• Analysed BMW India’s compensation policies to identify gaps and recommend strategic improvements
• Focused on aligning pay structures with industry standards, employee expectations, and organizational goals
• Addressed key challenges in designing competitive, fair, and performance-driven compensation systems

CERTIFICATIONS

Digital marketing certificate
Volunteer – college fest organizer
Power BI

Similar Resumes You May Like

Gurjit Singh

Health Care Analyst III

Ayush Padwal

Tanmay Patil

David Graham

Operations Coordinator

Akanksha Hire