Ronak Gupta

[email protected] • +91 7599930208 • Agra

PROFESSIONAL SUMMARY

Highly motivated and adaptable professional with strong abilities in operations handling, communication, coordination, and problem-solving. Known for maintaining high-quality performance, managing responsibilities efficiently, and contributing effectively to team and organizational goals. Skilled in building positive work relationships, handling tasks with accuracy, and delivering reliable results in fast-paced environments.

WORK EXPERIENCE

Customer Service Associate
04/2024 - 02/2025
Teleperformance , Agra
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Resolved customer complaints we empathy, resulting in increased loyalty and repeat business
Issuer
04/2023 - 04/2024
Maruti suzuki , Agra
• Monitored spare parts inventory levels to ensure timely availability and prevent stockouts
• Issued parts to technicians, mechanics, and production staff as per job requirements
• Maintained accurate records of incoming and outgoing parts using inventory management software and manual logs
• Organized warehouse layout, labeled parts systematically, and minimized damage through proper storage practices
• Managed day-to-day spare parts warehouse operations, including receiving , dispatch, and documentation

EDUCATION

Bachelor of Business Administration (B.B.A.)
01/2023 - 01/2026
Agra Public College
Senior Secondary (XII), CBSE
01/2023
John's Marry School

SKILLS

Technical Skills: Inventory Control, Stock Auditing, Warehousing Processes, Sales Expertise, Basic AI Tools
Soft Skills: Leadership, Effective Communication, Negotiation, Time Management, Problem Solving, Presentation Skills, Team Management, Training
Tools: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, CRM Software
Other: onboarding , Training

PROJECTS

Audit
• An internal audit for Maruti Suzuki's spare parts division focuses on evaluating operational efficiency, inventory management, compliance with company policies, and risk mitigation
• The objective is to ensure smooth functioning, prevent fraud, and enhance customer satisfaction

CERTIFICATIONS

Msme
10/2024
msme

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