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Provide expert guidance on services, educate customers on vehicle features, and ensure their understanding of maintenance and repair needs
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Maintain high levels of customer satisfaction by addressing concerns, providing timely updates, ensuring clear communication of work to be performed, and ensuring service excellence
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Successfully managed service schedules, resulting in improved operational efficiency and fewer missed appointments
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Consistently achieved high customer satisfaction scores, as measured by customer feedback surveys, google reviews, and post-service follow-up
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Verify warranty coverage, process claims, submit required documents to manufacturers, track claim status, schedule repairs, and documentation
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Coordinated with the parts department to manage pending orders, track ETA, maintain accurate records, and provide timely updates to customers