SANJEEV .R

[email protected] +91-6302966911

PROFESSIONAL SUMMARY

Results-oriented IT professional with 6.7 years of experience, including 4.0 years in Salesforce CRM development. Hands on experience on Salesforce Lightning Aura Components. Good knowledge on Lightning Web Components. Hands on experience on Salesforce development activities like writing, Apex Triggers, Apex Classes, Synch & Async Apex jobs, Apex Test Methods etc. Hands on experience on REST API & SOAP API inbound and out bound services and mock services. Hands on experience on Salesforce point & click activities like all admin related like, Data modelling, Security management, User Management, Automation process, Reports and Dashboards activities, Data migration activities & Sandbox Refresh activities. Proficiency in clouds like Sales Cloud & Service Cloud as primary. Hands on experience on Deployment activities with change sets, package xmls, workbench, CICD process activities, ANT tool, and visual studio code. Expert in Preparing Data Dictionaries, KT documents & Spreadsheets Involved in coordinating the teams, handling end users, Involved in agile process, scrum structure & onsite and offshore model.

WORK EXPERIENCE

Salesforce Developer
09/2023 - 10/2025
Concentrix Pvt.Ltd
Worked as Salesforce Developer in Concentrix Pvt.Ltd as Software Engineer from Sept 2023 to Oct 2025
Salesforce Developer
09/2021 - 12/2022
Wipro Pvt.Ltd
Worked as Salesforce Developer in Wipro Pvt.Ltd as Consultant from Sept 2021 to Dec 2022
Sales Ticketing Supervisor
06/2018 - 07/2021
Hyderabad Metro Rail Pvt Ltd. Sales Ticketing Supervisor in Updater Services Pvt.Ltd as Software Engineer , Hyderabad
Worked as Hyderabad Metro Rail Pvt Ltd. Sales Ticketing Supervisor in Updater Services Pvt.Ltd as Software Engineer from June 2018 to July 2021.

EDUCATION

B.Tech
01/2013
JNTU-hyderabad GPA: 70% aggregate

SKILLS

PROJECTS

Salesforce.com, Inc (Concentrix)
Technologies: Lightning Web Components (LWC), Aura, Apex, Splunk, Jenkins, REST APIs
Developed and customized the Salesforce Partner Community Portal using Lightning Web Components (LWC) and Aura, improving user experience and partner productivity
Implemented a robust logging framework to streamline exception handling, system diagnostics, and error tracking within the community portal
Investigated and resolved production issues by analyzing logs and metrics via Splunk dashboards, reducing downtime and improving user satisfaction
Configured and managed CI/CD pipelines using Jenkins, enabling automated deployments and ensuring consistent code delivery across environments
Supported real-time monitoring and alerting through Splunk, identifying performance bottlenecks and proactively addressing issues before they impacted users
Built REST-based integrations with external systems to support seamless data flow within the Partner Community Portal
Managed profiles, roles, permission sets, and sharing rules for secure partner access and data segregation
Wrote efficient and well-tested Apex classes, triggers, and test classes ensuring high code coverage and adherence to Salesforce best practices
Farmer Insurance Group (Wipro)
Technologies: Apex, Visualforce, Lightning Aura Components, CI/CD
As a developer, I involved in all development activities like, writing apex code, Triggers, batch jobs, visual force pages, lightning aura component F/W
I involved in scrum meetings, agile mode, onsite and offshore model
I involved in deployment activities and CICD process
Hyderabad Metro Rail Ltd(Updater Service & TRIG Pvt Ltd)
Assist the Ticketing Sales Manager in planning and executing ticket sales strategies to maximize revenue
Supervise and support ticketing sales staff, ensuring high performance and customer service standards
Monitor daily ticket sales, track performance against targets, and prepare sales reports
Manage ticket inventory, allocations, pricing updates, and availability across sales channels
Handle VIP, corporate, group bookings, and escalated customer inquiries or complaints
Coordinate with marketing and events teams on promotions, campaigns, and special offers
Ensure accurate use of ticketing systems and compliance with company policies and procedures
Analyze sales trends and customer behavior to recommend improvements and opportunities
Assist with staff training, onboarding, and performance evaluations
Support event-day ticketing operations and resolve on-site issues efficiently

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