ServiceNow Administrator with 3+ years of experience in ITSM operations, platform administration, Catalog configuration, CMDB/CI management, workflow automation, and ITIL-aligned service delivery. Skilled in Incident, Problem, Change, and Request Management; SLA configuration; user/group/role administration; and Catalog development. Experienced in Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, GlideRecord, and basic API integrations. Strong in requirement gathering, stakeholder coordination, and implementing scalable ServiceNow solutions. CSA & CAD certified. MBA in HR and Supply Chain Management supports foundational understanding of HR workflows and basic HRSD concepts.