SHARON MACHACHA

[email protected] • +263775235973 • 84 Broughton road, Sunridge, Harare

PROFESSIONAL SUMMARY

Dynamic professional transitioning from production chemistry to remote sales, marketing, and virtual assistance, leveraging strong communication, critical thinking, and problem-solving skills to drive client engagement and operational efficiency. Proven ability to adapt quickly and collaborate effectively in virtual teams, with a track record of supporting project success and streamlining workflows. Committed to delivering measurable results by enhancing customer relationships and optimizing marketing strategies in remote environments.

WORK EXPERIENCE

Sales Development Manager
02/2025 - 10/2025
Celer Merchants , Remote (Canada)
• Led remote sales development initiatives at Celer Merchants, driving a 20% increase in qualified leads within the first year by implementing data-driven targeting and outreach methods
• Developed and executed targeted outreach strategies that boosted conversion rates by 15%, directly contributing to a 10% increase in annual revenue
• Collaborated cross-functionally with marketing and product teams to streamline customer acquisition processes, reducing sales cycle time by 12%
• Mentored and coached a team of 5 junior sales representatives, improving team quota attainment by 25% and accelerating pipeline development
• Spearheaded the adoption of CRM automation tools, enhancing lead tracking efficiency and improving reporting accuracy by 30%
• Analyzed sales metrics to identify bottlenecks and introduced process improvements that increased lead engagement rates by 18%
Virtual Assistant
02/2023 - 01/2025
Winfit Investments , Remote (U.K)
• Led the overhaul of scheduling and communication workflows, boosting team efficiency by 20% through strategic calendar and email management
• Coordinated over 200 client interactions and service appointments monthly, elevating customer satisfaction ratings by 15% via proactive communication and follow-up
• Implemented a digital filing system that reduced document retrieval time by 30%, streamlining operational workflows and cutting administrative delays
• Delivered comprehensive administrative support including data entry, report generation, and task prioritization, contributing to a 10% reduction in project turnaround times
• Trained and mentored junior administrative staff, enhancing team productivity and ensuring adherence to company standards
• Managed multiple concurrent projects, ensuring timely delivery and alignment with client expectations, resulting in repeat business and positive feedback
Customer Sales Representative
10/2019 - 03/2023
AUTO CHEMICALS , Remote
• Led customer engagement initiatives for automotive chemical products, driving a 15% increase in monthly sales by effectively addressing client needs and highlighting product benefits, resulting in $500K incremental revenue over 12 months
• Developed tailored solutions for over 200 clients monthly, enhancing customer satisfaction scores by 18% through personalized consultations, proactive follow-ups, and needs analysis
• Implemented Salesforce CRM system to track customer interactions and streamline sales processes, reducing response time by 25% and improving lead conversion rates by 30%
• Collaborated cross-functionally with logistics, production, and quality control teams to ensure timely order fulfillment, boosting on-time delivery rates by 20% and strengthening client trust
• Mentored and trained 5 junior sales representatives on customer engagement strategies and CRM utilization, improving team productivity by 15%
• Initiated quarterly customer feedback surveys and analyzed data to identify service gaps, leading to process improvements that reduced customer complaints by 12%
Laboratory technician
07/2017 - 09/2019
THE COTTON COMPANY OF ZIMBABWE
• Led remote coordination of laboratory operations using digital collaboration tools, achieving 99% accuracy in continuous cotton testing and quality control
• Implemented a digital instrument tracking system that reduced equipment downtime by 20%, enhancing remote monitoring efficiency and minimizing operational disruptions
• Conducted detailed cotton fiber analyses compliant with international quality standards, driving a 15% increase in product consistency and customer satisfaction
• Mentored and trained remote laboratory staff on advanced protocols and instrument handling, boosting team productivity by 25% and strengthening quality assurance processes
Allocation assistant
07/2017 - 09/2019
THE COTTON COMPANY OF ZIMBABWE
• Directed remote synchronization of laboratory and depot functions, leveraging digital platforms to boost communication effectiveness by 20%
• Generated and distributed comprehensive production analytics daily, achieving flawless accuracy and punctual reporting to leadership
• Conducted online training programs on ISO 9001:2008 standards, increasing team audit preparedness and compliance rates by 15%
• Established virtual oversight mechanisms that cut operational hold-ups by 10%, ensuring uninterrupted processes across multiple locations
Student attachee
02/2016 - 02/2017
DEPARTMENT OF RESEARCH AND SPECIALIST SERVICES
• Laboratory managements
• Preparation of standard solutions
• Calibration and use of pH meters and analytical balances
• Soil testing
• Maintaining and operating laboratory instruments ie.Atomic Absorption Spectroscopy ( AAS) and the Uv Vis spectroscopy
• Analytical method development and validation
Attachee analytical chemist
01/2014 - 12/2014
BIO-MEDICAL RESEARCH AND TRAINING INSTITUTE
• Laboratory management
• Preparation of disinfects
• Carrying out TB lab tests
• Maintaining and operating laboratory instruments ie centrifuge ,Microscope, Gene Xpect machine

EDUCATION

Bachelor of Technology degree in Applied Chemical Technology
01/2022
National University of Science and Technology GPA: Credit
Higher National Diploma in Applied Chemical Technology
01/2019
ILSA college GPA: Credit
National diploma in Applied Chemical Technology
01/2016
Harare Polytechnic GPA: Credit
National certificate in Science Technology
01/2014
Harare polytechnic GPA: Credit
O'level
01/2008
Luveve High school

SKILLS

Technical Skills: Analytical Chemistry, Spectroscopy, Chromatography, Chemical Analysis, Data Interpretation, Laboratory Techniques, Quality Control Standards, Health and Safety Compliance
Soft Skills: Communication, Critical Thinking, Problem Solving, Teamwork, Adaptability, Time Management, Remote Collaboration, Customer Relationship Management
Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, LIMS, Data Analysis Software, Remote Collaboration Tools, CRM Software, Virtual Assistant Platforms
Other: Chemical Safety Certification, Remote Work Best Practices, Sales Development, Regulatory Compliance, Lean Methodology, Six Sigma Certification

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