SHAWON SAGAR BISWAS

[email protected] • 835-273-6225 • 6602 Chestnut Street, Upper Darby, PA 19082

PROFESSIONAL SUMMARY

Multilingual professional fluent in Bengali (Bangla), proficient in English, and conversat

WORK EXPERIENCE

Senior Executive, Operations
01/2017 - 01/2025
Pathao Ltd.
• Managed daily operations & client communication across teams
• Coordinated 1,000+ employees; ensured clear, respectful communication
• Delivered reports & interpreted data for diverse stakeholders
Senior Executive, Operations
01/2015 - 01/2017
Genex Infosys Ltd.
• Led inbound communication teams; maintained service-level accuracy
• Enhanced client understanding through clear bilingual communication
• Trained staff on neutral, professional interaction protocols
Customer Service Officer
01/2014 - 01/2015
Hello World Communication Ltd.
• Delivered customer service in multilingual settings (Bangla, English, Hindi)
• Promoted cultural sensitivity and clear understanding between clients

EDUCATION

MBA – Human Resource Mgmt
01/2018
Univ. of Science & Technology, Chittagong
BBA – Human Resource Mgmt
01/2016
Univ. of Information Tech & Science

SKILLS

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