Simran Sodhi

[email protected] • 9582825326 • Delhi , 110092

PROFESSIONAL SUMMARY

Customer Care Executive with 1.5 years of experience with stock market company , managing customer inquiries, resolving queries , and providing excellent customer service. Proven ability to build strong customer relationships and work effectively in a fast-paced environment. Dedicated to delivering exceptional customer experiences and exceeding performance expectations.

WORK EXPERIENCE

Customer Care Executive
01/2024 - Present
Baadshah broking limited , Delhi
• Expertly managed a high volume of inbound customer inquiries, ensuring timely and accurate resolution
• Conducted thorough verification and confirmation calls, maintaining high standards of data integrity and customer satisfaction
• Performed comprehensive quality audits of calls, identifying areas for improvement and ensuring adherence to service standards
• Provided actionable feedback to enhance call quality and optimize customer service protocols
• Facilitated clear and concise communication to verify information and confirm details with customers
• Monitored and evaluated call interactions to uphold quality benchmarks and regulatory compliance

EDUCATION

BA programme
04/2022
Delhi University , Delhi
Senior secondary - Arts
04/2019
SKV , Delhi

SKILLS

CERTIFICATIONS

Series 8 Equity and derivatives
NISM

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