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Conductregularanalysisandperformancereviewsof Annual Performance Reports (APR) to identify trendsandgaps.
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EvaluateandcompareInteractiveVoice Response(IVR)data againstAPRmetricstoensureconsistencyandaccuracy.
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achievementstoassessperformance and recommend improvements.
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Performdetailed reviewsof SGD(SalesGrowthData) to trackmarket trends and opportunities.
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Ensure all necessarysalesdocumentsand attachments are updated, verified, andaccessible.
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Generate and analyze daily audit reportsfor0,1,and 2-level callsto ensure complianceand quality.