Detail-oriented Engineering graduate and Senior Escalation Specialist pivoting into Information Management, with a proven track record in managing sensitive personal data and resolving complex account discrepancies. Achieved a 100% compliance rate with Standard Operating Procedures (SOPs) while enhancing data integrity across multiple platforms. Skilled in leveraging CRM tools like Salesforce and Zendesk to streamline processes, resulting in a 30% reduction in resolution time. Passionate about delivering high-quality administrative support and ensuring data accuracy in professional environments.