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Responsible for handling the Quality analysis of raw material, packaging material, in process and finished products
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Ensure compliance with Good Distribution Practices (GDP) for products imported and wholesaled by affiliates
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Handle customer complaints end-to-end, tracking cases and ensuring closure in accordance with applicable SOPs
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Execute quality and compliance activities in coordination with customer care and internal stakeholders, including verification of proper product labelling at distributors and coordination of product recalls
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To maintain & implement ISO 9001, 14001, 45001
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To maintain the Quality system documentation & review in organization
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Coordinate with third-party laboratories for purity, chemical, and microbiological testing
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Maintain quality documentation including Finished Goods COA, MSDS, and licenses
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Apply strong knowledge of Pharmaceutical Quality Control, with hands-on experience in GMP and GLP environments
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Demonstrate a proven track record of improving quality processes, reducing defects, and ensuring regulatory compliance
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Conduct document audits within the manufacturing quality department, reviewing records from warehouse sampling documentation through finished product release records to ensure compliance with GMP and internal quality standards
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Responsible for Quality Circle training & various quality related activities
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Handle In process quality control parameter
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Collaborate with cross-functional teams to resolve quality issues and implement corrective and preventive actions (CAPA)
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Maintain and analyze weekly Quality MIS data, including Week-on-Week (WoW) and Month-on-Month (MoM) trends to track quality performance and drive continuous improvement
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Conduct warehouse audits to review damaged inventory for quality assessment, ensuring proper segregation, documentation, and compliance with quality and regulatory requirements