Taghreed Ayman

[email protected] • +201148385262 • Mokattam City, Cairo

PROFESSIONAL SUMMARY

Strategic Account Manager with a sharp focus on driving growth through selection, availability, and promotional excellence. Known for solving complex operational issues, building trusted client relationships, and using data to turn insight into action. I donʼt just manage accounts — I make them perform.

WORK EXPERIENCE

Retail Account Manager
07/2025 - Present
Amazon
• Drive selection growth by managing ASIN onboarding, resolving catalog issues, and collaborating with vendors to optimize product availability.
• Improve buyability by monitoring in-stock rates, addressing pricing errors, and working cross-functionally to resolve operational and detail page defects.
• Manage and execute deals including vendor-funded promotions, event planning (e.g., Prime Day), and post-event analysis to support strategic goals.
Manager, Commercial Account Management
01/2025 - 07/2025
Cargoz FZE
• Led a team of Account Managers responsible for managing and growing relationships with small and medium-sized B2B clients in the logistics and warehousing sector.
• Improved client retention and satisfaction by implementing structured account review processes and proactive relationship management strategies.
Key Account Manager
04/2024 - 12/2024
Cargoz FZE
• Managing warehouse space allocations to ensure efficient storage, proper UAE inventory handling, and seamless service delivery tailored customerʼs needs.
• Creating daily inbound and outbound orders, ensuring timely execution and alignment with customer requirements while optimizing operations.
• Coordinating payment collection from customers and ensuring timely payments to the warehouse, maintaining smooth financial operations.
Customer Service Representative
10/2021 - 04/2024
Jumia Egypt
• Delivered friendly and efficient support via live chat, ensuring customers felt heard and valued throughout their experience.
• Handled complex inquiries and complaints with empathy, guiding customers through challenges and ensuring a smooth resolution.
Back Office Support Specialist
06/2021 - 09/2021
Elmenus
• Managed communication with drivers and restaurants, fostering collaboration to streamline operations and enhance service quality.
• Utilized problem-solving skills to address urgent situations efficiently, enhancing the overall customer experience.
Real Estate Sales Representative
07/2020 - 02/2021
Al Andalus Developments
• Assisted clients in evaluating properties based on their needs, preferences, and budget, providing tailored advice throughout the process.
• Analyzed market trends to provide clients with insights that informed their buying or selling decisions.

EDUCATION

Bachelor of Commerce and Business Administration (English Section)
01/2024
Helwan University

SKILLS

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