TAMARA JOVANOVIC

[email protected] • +381 62 319 759 • Belgrade, Serbia

PROFESSIONAL SUMMARY

Product and Project Manager with 5+ years of experience delivering digital solutions across SaaS, healthcare, and e-commerce. Demonstrated success managing large client portfolios and high-volume project environments, achieving consistent on-time delivery and high client satisfaction. Promoted twice for exceptional performance and leadership. Expert in Agile methodologies, cross-functional team coordination, and stakeholder management. Passionate about digital transformation and building user-centered products that drive measurable business results.

WORK EXPERIENCE

Senior Project Coordinator

09/2024 - 05/2025

Allyant

• Managed portfolio of 115+ clients and 270+ concurrent projects, achieving 85% on-time delivery and 90% client satisfaction

• Coordinated across multiple cross-functional teams using Salesforce, Teams, and ContractSafe to streamline project workflows

• Reduced unnecessary client meetings by 40% through proactive investigation and problem-solving before escalation

• Created comprehensive documentation for 100% of projects during role transition, enabling seamless handover to replacement

• Educated clients on ADA compliance requirements and platform usage, resolving 80% of issues without engineering escalation

Project Coordinator

09/2023 - 09/2024

Allyant

• Managed 70+ accessibility compliance projects for clients across healthcare and e-commerce sectors

• Executed ADA remediation plans to ensure compliance with accessibility standards, aligning company and client objectives for inclusive design

• Facilitated daily communication between clients and internal teams to streamline project updates, clarify requirements, and address challenges

• Organized and maintained comprehensive client files, tracking progress and ensuring up-to-date documentation for smooth project delivery and quality control

• Tracked project milestones and deliverables in internal platform, maintaining 95% data accuracy

• Coordinated between client development teams and internal engineers to ensure compliance deadlines were met

Product Manager

06/2022 - 12/2022

Spartans Technologies

• Managed client and stakeholder relationships on a healthcare-focused SaaS product, ensuring alignment despite joining the project in a later delivery phase

• Led a cross-functional Agile team of developers, QA engineers, and designers, coordinating day-to-day execution and delivery priorities

• Assumed product ownership mid-project following transition from a previous PM, stabilizing team processes and improving delivery velocity

• Supported roadmap execution and feature prioritization based on existing requirements, client input, and business objectives until project closure

Product & Project Manager

01/2021 - 06/2022

Youpal Group

• Led development of YouSuite (internal workspace platform similar to Google Workspace) with 5-person Agile team

• Achieved 80% company-wide user adoption in first week of platform launch

• Managed product roadmap, sprint planning, and backlog refinement in 2-week sprint cycles using GitLab

• Successfully navigated crisis when key developer was hospitalized for 1 month by reallocating resources and adjusting velocity expectations

• Reduced scope creep by 50% through firm stakeholder management and roadmap protection

• Prioritized features based on user value, leveraging and customizing open-source components to accelerate delivery

Product Owner

11/2020 - 01/2021

Youpal Group

• Managed product backlog for 3+ concurrent projects (internal platform, fashion retail mobile app, time-tracking application)

• Created 100+ user stories with clear acceptance criteria for development team

• Collaborated with cross-functional teams of 5-8 across design, marketing, and development

• Conducted A/B testing with 50% of users to optimize features and user experience

EDUCATION

Faculty of Civil Aviation, Belgrade

Faculty of Culture and Media, Belgrade

SKILLS

CERTIFICATIONS

Product Analytics Certification (PAC)

08/2021

Product School

Product Management Professional Development

01/2025

Product School