TARUN BHATI

[email protected] • 9540177702 • H-45, Beta-2, Greater Noida, India 201306

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Seeking a full-time position that utilizes interpersonal skills, excellent time management, and problem-solving skills to meet professional challenges.

WORK EXPERIENCE

Customer Support Executive
05/2024 - Present
Vistara Airways & Air India (Dom & Intl) , Sector 62, Noida
• Managed travel bookings for an average of 100 domestic and international clients monthly, ensuring seamless flight and service arrangements
• Consulted clients on lowest available airfare and optimal routes, directly contributing to cost-effectiveness and increased customer value
• Provided personalized support for flight disruptions, denied boarding, and compensation, demonstrating commitment to client satisfaction and retention
• Resolved complex ticketing, baggage, and booking issues for high-value clients, achieving a 95% first-call resolution rate through prompt and accurate problem-solving
• Maintained in-depth knowledge of airline policies, procedures, and frequent flyer programs to provide accurate and reliable information
Executive Customer Service
03/2022 - 05/2023
Urban Company , Sector 62, Noida
• Handled customer complaints, provided appropriate solutions and alternatives within the time limits; and followed up to ensure resolution
• Resolved concerns with products or services to help with retention and drive sales
• Maintained a courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards
• Collected customer information and analyzed customer needs to recommend potential products or services
• Offered free products or services to pacify irate or unsatisfied customers
• Kept records of customer interactions, processed customer accounts, and filed documents, following communication procedures, guidelines and policies
• Assigned and designated job territories to customer care staff according to performance and history
Customer Service Representative
10/2021 - 02/2023
Max Life Insurance, Axis , Sector 2, Noida
• Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales by Number%
• Maintained high standards of customer service by building relationships with clients
• Provided coverage option information to assist clients in protecting assets
• Marketed life insurance products to increase customer bases and revenue

EDUCATION

BBA: Bachelor of Business Administration
08/2018 - 08/2021
Lloyd Institute of Management And Technology - Aster Public School

SKILLS

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