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Manage large amounts of incoming phone calls, emails, and WhatsApp messages
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Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid, and complete information using the right methods and tools
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Handle customer complaints, offering appropriate solutions and alternatives within time limits, and follow up to ensure resolution
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Adhere to communication procedures, guidelines, and policies
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Attend meetings and training sessions for new products and services
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Answering Customer and partners correspondences through email, Whatsapp, and by calls
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Relaying extensive product information to customers
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Providing customers with clear instructions to resolve issues
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Rerouting customer calls to other departments when advanced solutions are needed
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Monitor Stock management and sales management systems
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Maintaining a pleasant working environment for your team
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Monitoring the work of individual representatives and of the team
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Possessing excellent product knowledge to enhance customer support
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Maintaining a pleasant working environment for your team