Multilingual customer service professional fluent in Vietnamese and English, with proven expertise in enhancing guest experiences and driving operational efficiency. Successfully led an AI Vietnamese language training project, improving language processing accuracy by 20%, and consistently achieved high customer satisfaction ratings in fast-paced service environments. Adept at leveraging strong communication skills and cultural insights to deliver exceptional support and foster positive client relationships. Committed to applying language proficiency and customer-centric strategies to contribute effectively in dynamic, service-oriented roles.