Tylo Cupido

[email protected] • 0726106912 • 13 Fink Road, Bridgetown, Cape Town, 7764

PROFESSIONAL SUMMARY

IT and Customer Service professional with over 3 years of IT support experience and 3 years in customer service. Skilled in networking, desktop support, Active Directory/Azure administration, hardware/software troubleshooting, and IT system management. Experienced in providing technical support, managing IT infrastructure, and assisting customers with accounts, billing, and technical queries. Strong problem-solving, communication, and team support skills.

WORK EXPERIENCE

Junior IT Assistant / Desktop Engineer
06/2025 - Present
Teleperformance SA
• Managed user accounts and devices via Active Directory and MS Azure
• Reimaged PCs, installed software, configured OS, and enabled BitLocker
• Provided hardware and software troubleshooting (PCs, Android devices, MS Office, basic AWS)
• Configured network devices, VLANs, mapped drives, and conducted IT floor checks
• Maintained IT security and compliance through account/device monitoring
• Used PowerShell for group membership, OU management, SCCM deployments, software updates, and remote troubleshooting
• Installed Stratodesk and managed network ports via Cisco switches
Customer service advisor
11/2022 - 06/2025
Teleperformance SA
• Assisted customers with banking, account, and billing queries
• Diagnosed hardware and software issues
• Handled complaints and performed soft sales
• Provided floor support to agents in operational and Grad Bay areas
• Updated bank account information and managed collections (overdrafts & credit cards)
IT Technician
05/2022 - 08/2022
Electronic Confluence
• Managed Unifi networks, including access points, switches, and bridge configurations
• Installed and troubleshot Windows systems, PCs, upgrades, and UPS units
• Managed and installed CCTV cameras
• Performed server updates, domain joins, and user/mailbox creation in AD
• Supported Micros POS systems and Xerox printer troubleshooting
• Administered Microsoft Office 2019/365
• Set up conference equipment (cameras, mics, dual screens)
Customer service advisor
08/2021 - 02/2022
Capita SA
• Assisted customers with technical, billing, and account queries
• Troubleshot smart-home devices
• Handled returns, refunds, and insurance claims
• Supported sales through product and policy knowledge
• Provided floor support and guidance to new starter agents
IT Assistant
01/2021 - 07/2021
Supplypak
• Installed desktop PCs and CCTV systems
• Installed and troubleshot Windows and Microsoft applications
• Diagnosed hardware issues and handled network cabling
IT Assistant / Risk officer
03/2020 - 01/2021
Plumstead Rusoord
• Supported 42 Unify network points and 220 VOIP phones
• Provided Windows and Microsoft Office technical support
• Installed Wi-Fi cameras and configured cloud storage
• Managed printer user accounts (Konica Minolta & Samsung)
• Replaced CCTV cameras and maintained access cards (Softcon)
• Managed and programmed the BellMe nurse-call system
Intern
04/2018 - 03/2019
Department of the Premier (WCG)
• Captured landline usage data and updated the Telecoms database
• Produced weekly landline statistics reports for management
• Assisted staff with landline and data card queries
• Conducted telecoms stocktaking
• Guided stakeholders on relevant telecoms policies
• Supported GG vehicle booking processes

EDUCATION

Secondary Education
01/2017
Athlone High

SKILLS

CERTIFICATIONS

CompTia A+

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