Victory Oke Henry

[email protected] • 08022269955 • Port Harcourt, Rivers State, Nigeria

PROFESSIONAL SUMMARY

Adaptable and motivated graduate with experience in customer service, administration, and public relations. Skilled at communication, client engagement, and organizational support. Recognized for professionalism, teamwork, and problem-solving. Seeking opportunities in dynamic organizations where transferable skills can support growth and service delivery.

WORK EXPERIENCE

Customer Service Representative

02/2025 - Present

Lavida Logistics Company , Port Harcourt, Rivers State

• Provided client support through calls, email, and in-person interactions.

• Coordinated with operations to ensure efficient service delivery.

• Maintained accurate records of customer transactions and feedback.

Civic Education Teacher (NYSC)

01/2024 - 11/2024

Ministry of Education , Port Harcourt, Rivers State

• Delivered engaging lectures to secondary school students.

• Managed classroom records and academic reports.

• Assisted in school administration and community projects.

Receptionist/Office Assistant

07/2021 - 02/2022

Emcoz Bespoke Clothing Company , Benin City, Edo State

• Led front desk operations, improving client check-in efficiency by 20% through streamlined scheduling and record-keeping processes

• Implemented digital client record management using Microsoft Office Suite, reducing data retrieval time by 30%

• Coordinated appointment scheduling for a team of 15 staff, optimizing calendar management and reducing booking conflicts by 25%

• Supported administrative tasks including inventory tracking and vendor communications, contributing to a 15% reduction in office supply costs

Public Relations Officer

01/2020 - 12/2021

Zigi Entertainment Incorporated , Benin City, Edo State

• Coordinated promotional activities and stakeholder engagement.

• Prepared press releases and managed social media content.

Sales Representative

08/2018 - 02/2020

Merceline Mother & Child Baby Shop , Benin City, Edo State

• Assisted customers with product selection and purchases.

• Processed transactions accurately and achieved sales targets.

Cashier/Customer Service Assistant

12/2014 - 10/2017

Josephine’s Catering Services , Warri, Delta State

• Processed payments and maintained financial records.

• Resolved customer inquiries and supported catering logistics.

EDUCATION

NYSC Certificate

11/2023 - 11/2024

National Youth Service Corps , Port Harcourt, Rivers state

B.Sc. Political Science

01/2023

University of Benin

WASSCE

01/2015

Success International Academy