VIJAY BAMANE

[email protected] • 8866434393 • Ahmedabad, Gujarat, India

PROFESSIONAL SUMMARY

Experienced System Administrator in infrastructure support, Linux and Windows administration, and incident management. Actively transitioning into DevOps and Cloud roles with practical experience in CI/CD pipelines, containerization, and cloud services. Pro icient in Git, Jenkins, Docker, Kubernetes, and AWS fundamentals, with an understanding of automation, monitoring, and system reliability. Demonstrated hands-on experience through real-world projects and lab environments. BCA graduate and RHCSA certi ied, with formal DevOps training and proven practical project experience.

WORK EXPERIENCE

System Administrator
08/2022 - Present
INFOMATICSOLUTIONS , AHM, GJ, IND
• Resolved the majority of L1/L2 IT support tickets via Zoho Ticketing, troubleshooting OS, application, network, and hardware issues to minimize downtime
• Managed end-to-end user lifecycle for 150+ users, including onboarding/off boarding, Microsoft 365 administration, Smarter Mail accounts, and ile server permissions
• Installed, con igured, patched, and upgraded Windows 10/11 systems, Of ice 365, applications, hardware, and VMware ESXi environments following best practices
• Monitored network infrastructure and ISP connectivity, managed IT asset inventory and licenses, and prepared monthly operational and outage reports
IT Service Desk
08/2021 - 07/2022
NITYO INFOTECH , AHM, GJ, IND
• Handled incident management using Service Now, monitoring ticket queues and ensuring SLA-driven resolution of user issues
• Provided Level 1 Service Desk support via phone, email, chat, and remote access, troubleshooting hardware, software, and access-related problems
• Developed and maintained knowledge base articles and FAQs, reducing repetitive incidents and improving irst-contact resolution apart from that escalated tickets, tracked resolution progress, and generated incident and performance reports using Excel
System Engineer
08/2018 - 07/2021
HIGHSKYIT SOLUTION PVT LTD , AHM, GJ, IND
• Installed, con igured, and maintained Windows and Linux lab environments for training and hands-on practice
• Provided technical support to students and ield engineers, troubleshooting system, software, and connectivity issues
• Coordinated and managed daily tasks and technical activities of ield engineers to ensure smooth lab operations
• Documented lab setups, issues, and resolutions to improve ef iciency and support continuity
Desktop Support Engineer
04/2018 - 08/2018
PACE COMPUTER CONSULTANTS , AHM, GJ, IND
• Performed desktop and server installations at client locations, ensuring proper con iguration and readiness for use
• Diagnosed and troubleshot Dell desktops, laptops, and servers, including hardware and system-related issues and Replaced faulty hardware components such as hard drives, RAM, keyboards, and screens, following standard procedures
• Escalated unresolved issues to L2 and L3 teams, updated call details on the Dell service portal, generated service reports, and collected user feedback
Desktop Engineer
01/2016 - 04/2018
ZIP COMPUTER , AHM, GJ, IND
• practicing computer assembly and disassembly, including hardware installation, upgrades, and basic preventive maintenance
• Setting up and con iguring desktops, laptops, printers, scanners, operating systems, of ice applications, antivirus software, and basic network switches as part of hands-on training
• Learning to troubleshoot hardware, software, peripheral, printer, LAN connectivity, and IP-related issues under guidance to support smooth system operations

EDUCATION

Bachelor of Computer Applications
01/2013 - 01/2015
JAIPUR NATIONAL UNIVERSITY , RJ, IND

SKILLS

CERTIFICATIONS

Devops Training
Red Hat Certi ied System Administrator (RHCSA)
01/2024
Red Hat
Jetking Certi ied Hardware & Networking Professional Course
01/2011

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