Vishal Chopra

[email protected] 9911344456 Lucknow, Uttar Pradesh, India
LinkedIn: www.linkedin.com/in/vishalchopraamazon/

PROFESSIONAL SUMMARY

Exposure in driving Operations in Last Mile, First Mile & Quick Commerce, Pin code expansion, Cost optimization, Safety, Compliance management and Delivery Centre management. Rich experience in leading sales and distribution in large & diverse geographies with added experience in driving & optimizing delivery network operations and overseeing delivery service providers. Sales Experience spans multiple channels (including launches) viz. General Trade, Direct Sales, Showroom Retail, Organized Trade and Key Account Management along with non-conventional channels across Rural and Urban Geographies. Additional Experience in Sales Partner, Off-roll Associates & Retailer engagement/satisfaction initiatives and automation implementation. Effective communicator with excellent stakeholder management skills and problem-solving capabilities.

WORK EXPERIENCE

City Lead – Quick Commerce Operations
12/2025 - Present
Amazon India , Central & East Delhi | East UP
Responsible for overall Safety, Quality, Productivity and Delivery performance of the Fulfillment Centre
Reviewed work forecasts and determined productivity requirements to meet building objectives, Benchmark Rates and Throughput deliverables
Interfaced with other Operation Managers and functions within the building as well as stakeholders across other Miles
Led ART (Annual Sale) events from capacity planning perspective and forecast/close-loop Man, Material & Machine requirements
Oversaw final stages of delivery process for 45k/day deliveries across 490 Pin codes in UP through four Amazon self-operated Centers (AMZL) and 28 Extended Delivery Center Partner Centers (EDSP)
Executed delivery strategies, implemented best practices, reduced wastages while maintaining compliance with safety and regulatory standards
Analyzed & optimized channel cost and controlled it within guard rails while enhancing Pin Code reach & ensuring Delivery Partner’s financial viability
Custodian of SOPs & Compliances for Partners, Delivery Centers and Delivery network
Evaluated customer experience, performed RCA on low scores and worked with Customer Service team to remedy dissatisfaction

EDUCATION

MBA (Marketing)
01/1999 - 01/2001
Bharti Vidyapeeths IMED, Pune
BA (H) in Economics
Kirorimal College, Delhi University

SKILLS

CERTIFICATIONS

Yellow Belt Certification as a part of Six Sigma Quality Initiative

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