William Prior

[email protected] • (303) 883-0597

PROFESSIONAL SUMMARY

Hospitality professional with proven expertise in quality assurance and operational excellence. Skilled in delivering tailored improvement strategies that enhance guest experience and align with luxury brand standards. Adept at managing multiple client accounts, cultivating strong relationships, and driving business development opportunities to support sustained growth.

WORK EXPERIENCE

Hospitality Consultant
12/2024 - Present
F&G Hospitality Consulting
• Provide on-site quality assurance for luxury hospitality clients, traveling up to 20 days per month
• Deliver operational evaluations and tailored improvement strategies, enhancing guest experience and brand alignment
• Manage multiple client accounts, cultivating strong relationships and driving business development opportunities
Sr. Food & Beverage Operations Manager
06/2023 - 09/2024
Marriott International , Tampa, FL
• Directed operations for seven outlets within The Water Street Collection, ensuring profitability and guest satisfaction
• Implemented operational structures and financial strategies, driving revenue while maintaining luxury service standards
• Oversaw multimillion-dollar budgeting, forecasting, and month-end reporting for multiple outlets
• Partnered in construction and reconceptualization of three venues, aligning design and service with luxury expectations
General Manager
11/2021 - 05/2023
CHICA – 50 Eggs Hospitality , Aspen, CO
• Managed multiple full-scale restaurant operations in a high-volume luxury destination
• Generated seasonal event sales and maximized revenue through strategic client engagement and tailored offerings
• Cultivated vendor partnerships and optimized cost controls to maintain profitability
• Led hiring, onboarding, and continuous training to ensure a consistent luxury experience
Food & Beverage Operations Manager
11/2016 - 05/2019
The Ritz-Carlton & St. Regis
• Oversaw daily operations of multiple luxury outlets, including payroll, scheduling, and staff development at both The Ritz-Carlton, Bachelor Gulch and St. Regis, San Francisco. Achieved and maintained Forbes Five-Star service ratings through rigorous training in Forbes and brand standards. Introduced new inventory systems, revitalized wine programs, and rebranded a fine dining outlet. Strengthened client experience through upselling, personalized service, and luxury presentation.

EDUCATION

Hotel & Lodging Management
11/2016
Johnson & Wales University , Providence

SKILLS

CERTIFICATIONS

ServSafe
TIPS