A professional HR career specializing in strategic management by aligning the capabilities of the workforce with the ongoing and future business plans and requirements of the Organization. A dynamic professional with 7.10 Years of experience in HRM broadly in handling Performance Evaluation, Employee Relations and Development & Auditing programs for Customer Service agents. Abilities in planning, strategizing and implementing with demonstrated success in handling HR issues of Customer Service as well as others related administrative matters. Adept of handling day to day administrative activities in co-ordination with internal / external customers for smooth business operations. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail-oriented attitude.