YESID TIBANA MELO

[email protected] • +57-300-7852016 • Calle 106A #66-17 casa 32, parques de Gratamira IV, Medellin

PROFESSIONAL SUMMARY

Bilingual Computer Engineer & Technical Support Lead Senior professional with over 10 years of experience in technology, specializing in Observability, SRE practices, and Tier II/III Support in SaaS environments. Proven track record of bridging the gap between Engineering and Support teams, optimizing Incident Management processes, and ensuring SLA compliance. Skilled in automating workflows using Python and AWS to reduce operational toil. Strong leadership capabilities in mentoring teams, driving Root Cause Analysis (RCA), and implementing monitoring solutions (Coralogix, Datadog) to enhance platform reliability.

WORK EXPERIENCE

Global Product Monitoring Analyst

01/2026 - Present

Neostella , Remote

• Transitioned into a specialized role focused on platform reliability and proactive observability, acting as a bridge between Support and Engineering

• Lead the analysis of critical alerts and metrics to identify platform trends, reducing noise and improving incident response times

• Collaborate with developers to define and refine logging standards and monitoring dashboards in Coralogix and Datadog

• Develop Python scripts to automate health checks and routine data analysis, directly supporting the stability of client environments

Tier II Application Support & Observability Specialist

12/2024 - 01/2026

Neostella , Remote

• Served as the primary escalation point for complex technical issues, mentoring Tier I agents and guiding them through troubleshooting processes

• Designed and maintained monitoring systems using Coralogix, Datadog, and Grafana, ensuring high visibility into system health

• Partnered with engineering teams to institutionalize Service Level Objectives (SLOs), significantly improving service reliability metrics and customer trust

• Led the preparation of Root Cause Analysis (RCA) documents for high-priority incidents, presenting findings and preventative measures to stakeholders

• Leveraged AWS (CloudWatch, Lambda) to automate log analysis and enforce security policies across 50+ microservices

Software Engineer (Observability & Security)

01/2023 - 07/2024

Cireval Electronics SL / Moneyguard SL , Remote

• Operated in a Fintech-adjacent environment, implementing strict security measures (Firewalls, VPNs, IDS) and vulnerability management

• Implemented Graylog for centralized log management, enabling real-time analysis of system events and accelerating troubleshooting for the support team

• Built and maintained responsive web apps (React/Django) with integrated logging, ensuring data integrity for financial transactions

Software Developer and Logistics Coordinator

02/2020 - 10/2022

Capital Concrete NY Inc , New York, USA / Remote

• Leadership & Coordination: Oversaw the on-site implementation of logistics applications, coordinating daily operations and managing team workflows to ensure accurate delivery

• Contributed to the implementation of automated solutions in Python for managing orders and reconciling invoices, reducing manual errors by 40%

• Developed JavaScript tools to analyze project data, improving resource allocation and operational planning

SKILLS

CERTIFICATIONS

Coralogix Certified User

Coralogix

Datadog Learning Paths

Cybersecurity for Remote Work

INCIBE

Ethical Hacker

Cisco Networking Academy

Cloud Computing

Google Digital Academy

EF SET English Certificate 74/100 (C1 Proficient)

Continuing Education Course in Leadership

MIU City University Miami