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Led daily operations at Huskvarna Saluhall, increasing departmental efficiency by 15% and achieving a 97% customer satisfaction rate, which contributed to an 8% revenue growth, a 10% rise in repeat customer visits, and a 5% expansion in new customer acquisition, strengthening long-term customer loyalty through targeted retention strategies
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Supervised and mentored a 10-person team managing over 2,000 inventory items, implementing Visma and Microsoft Excel-based digital inventory systems that reduced stock shortages by 20%, lowered operational costs by 12%, improved order accuracy by 25%, and enhanced employee skill development and engagement, resulting in a 15% improvement in employee retention
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Spearheaded digital transformation initiatives using Visma, Microsoft Excel, and Microsoft Teams, streamlining workflows, reducing manual errors by 25%, and enhancing cross-departmental collaboration, which accelerated project delivery by 20% and improved communication outcomes across operations and sales teams
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Championed innovative projects including automated reporting and inventory tracking solutions that boosted team productivity by 18%, optimized operational workflows, increased profit margins by 10%, and delivered measurable financial benefits
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Applied advanced leadership and communication skills to resolve conflicts, foster innovation, and cultivate a culture of continuous improvement and high team performance, reducing turnover-related expenses by 10% and driving sustained organizational growth