AKSHAY JANARDHAN SALVE

[email protected] • +91-7972447836 • Pune, Maharashtra, India

PROFESSIONAL SUMMARY

Proactive Technical Support Engineer with 4+ years of experience in ERP support, SAP MM configuration, and functional consulting. Proven track record in delivering effective client support, conducting user training, and creating comprehensive documentation and video tutorials to improve ERP understanding. Adept at bridging technical and non-technical stakeholders by simplifying complex ERP processes like inventory, sales, purchase, and accounting.

WORK EXPERIENCE

Technical Support Engineer

04/2022 - Present

Expert Business Solutions , Middle East ERP Support (Remote)

• Delivered functional and technical support for Enfinity ERP across modules including Inventory, Sales, Purchase & Accounting

• Created client-specific documentation and training videos, reducing repetitive support queries by 40%

• Designed custom reports and configured system features based on client requirements

• Led end-user training and onboarding sessions for new ERP users

• Diagnosed and resolved client tickets with timely follow-up and satisfaction tracking

SAP MM Associate Consultant

05/2021 - 03/2022

Eclate Staffing Solutions , Client: Uttam Galva Steels Ltd

• Provided production support and issue resolution for SAP MM module

• Participated in year-end closing activities and client interaction for continuous process improvement

• Managed master data updates and configuration-related troubleshooting

SAP MM End User

12/2020 - 05/2021

Eclate Staffing Solutions , Client: A Raymond Fasteners

• Performed day-to-day purchasing, GRN, inventory, and invoice processing tasks

• Managed and optimized vendor and material master data

• Implemented source lists, outline agreements, and quota arrangements

EDUCATION

Bachelor of Engineering (Mechanical Engineering)

Nagarjuna College of Engineering & Technology GPA: 8.33 CGPA

HSC

Vidharbha Buniyadi Junior College GPA: 59.66%

SSC

Gayatri Convent GPA: 67.66%