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Supported enterprise-wide MyUnity EMR implementations across Benchmark Senior Living communities, including both paper-to-system transitions and system-to-system conversions
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Participated in phased regional deployments spanning Maine through New England and south to Virginia, aligning training and support to structured rollout timelines
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Delivered on-site and virtual training to clinical, administrative, and leadership staff at varying stages of implementation and adoption
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Designed, authored, and maintained standardized MyUnity training materials, including a comprehensive company-wide training guide used for onboarding and ongoing reference
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Worked as part of a five-person implementation team, coordinating site readiness, deployment coverage, and travel schedules across multiple states
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Provided go-live and post-go-live stabilization support, ensuring continuity of care and operational readiness during system transitions
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Served as frontline technical and workflow support, troubleshooting user issues and escalating system-level concerns as needed
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Collaborated closely with Infrastructure, Cybersecurity, and Application/Analyst teams to support configuration validation, system access, data security, and ongoing reliability
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Translated clinical and operational requirements into optimized system workflows, improving adoption consistency across geographically distributed communities