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Oversee day-to-day operations of security and soft services across various residential and commercial properties.
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Lead a team of 150+ security & soft service personnel across commercial and residential sites, ensuring smooth site performance and client satisfaction.
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Develop and implement site-specific security policies, SOPs, and emergency protocols, in compliance with SIRA and UAE regulations.
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Conduct risk assessments, site surveys, and contribute to the preparation of budgets and cost estimates for new and existing projects.
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Ensure all personnel are trained, certified, and meet compliance standards; manage onboarding, inductions, and ongoing development programs.
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Delegate tasks effectively and monitor team performance, attendance, and grooming standards in line with company policies.
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Conduct regular security audits and weekly inspections, identify service gaps, and lead corrective action and service improvement plans.
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Collaborate with clients for operational planning, handle monthly reporting and address all feedback promptly.
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Provide strategic support to senior management on security and soft service planning, risk mitigation, and service quality enhancements.