HEND OUESLATI

[email protected] +21629205630 Rue Algérie Kalàa sghira, 4021
LinkedIn: https://www.linkedin.com/in/hend-oueslati-1b7127162/

PROFESSIONAL SUMMARY

Versatile executive director with extensive expertise in management, administrative support, and client relations, fluent in Arabic, and French. Highly organized and adaptable, skilled in leveraging software tools such as Sage, Ciel, and Microsoft Office to optimize financial and administrative workflows in fast-paced environments.

WORK EXPERIENCE

Executive manager
01/2024 - Present
WBCC Assistance Tunisie , Tunis
Led and supervised a team
Coordinated daily operations of the office, implementing process improvements
Developed and executed strategic initiatives
Managed administrative functions, streamlining reporting and compliance processes to enhance organizational effectiveness
User Support Agent
01/2019 - 01/2024
Teleperformance , Sousse
Delivered technical support to over users daily
Diagnosed and resolved complex technical issues across multiple platforms
Maintained high customer satisfaction scores, positive feedbacks through effective communication and problem-solving
Collaborated with IT teams to streamline support processes
Administrative Assistant
01/2015 - 01/2016
Accounting firm , Sousse
Managed complex scheduling and calendar coordination
Streamlined communication by drafting and distributing internal and external correspondence

EDUCATION

Training in Fundamentals of Digital Marketing
01/2023 - 01/2023
Google Digital Workshop, Online
Training in Basics of Finance
01/2023 - 01/2023
HP Foundation, Online
Accelerated Training in Accounting
01/2017 - 01/2017
Training Center: Media Formation
Studies in Pediatric Care
01/2012 - 01/2015
School of Health Sciences and Technology
High School Diploma
01/2010 - 01/2010
Secondary School, Sousse

SKILLS

Technical Skills: Basic Accounting, arabic fluent, french fluent, english intermediate, MS office tools, customer service
Soft Skills: Email Communication, Written Correspondence
Tools: Sage Accounting Software, Ciel Accounting Software
Other: French (Fluent), english intermediate

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