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Delivery Manager – Project Services
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Multiple customer Delivery across sectors like Food, Utility, Banking, Airline for Windows, AIX, Azure AD, Oracle, Citrix, MSSQL Service Lines
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India Subject Matter Expert – Infrastructure Services (Jan 2016 – Dec 2016)
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Acted as India SME for Infrastructure Services Delivery, supporting L3/L4 escalations across global IBM accounts
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Conducted technical assessments and SME readiness training for L2/L3 Wintel resources across India
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Drove best-practice adoption, automation, and stability improvements across accounts
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Project Manager – Infrastructure Services (Sep 2013 – Dec 2015)
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Managed disaster recovery planning and execution, ensuring compliance with agreed RTO/RPO for critical applications
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Led IT infrastructure refresh projects for Canadian clients, covering compute, storage, and virtualization platforms
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Delivered multi-location, onsite-offshore projects with strict governance and risk management
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Subject Matter Expert – Wintel (Nov 2009 – Sep 2013)
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Provided expert-level Wintel support across global IBM accounts, handling priority incidents and escalations
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Led automation and scripting initiatives to improve system stability and optimize resources
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Supported on-call operations and ensured adherence to service management best practices