Mouheyad Hashim Taha

[email protected] • +966553224105 • Riyadh, Saudi Arabia

PROFESSIONAL SUMMARY

Dynamic and results-driven General Manager with over 10 years of leadership experience driving operational excellence and strategic growth across education, IT, and corporate sectors. Proven track record of increasing multi-branch revenue by 25% and enhancing team productivity by 30% through effective training, vendor management, and business development initiatives. Skilled in project management, stakeholder relations, and sales supervision, committed to delivering measurable improvements and fostering strong global partnerships that accelerate organizational success.

WORK EXPERIENCE

General Manager

Kafaat Al-Khaleej (West Coast) , Saudi Arabia

• Led operations and strategic initiatives across 5 branches, managing a team of 120+ employees to achieve a 20% increase in overall productivity

• Implemented process improvements that reduced operational costs by 15% while enhancing service delivery standards

• Developed and executed customer service training programs that boosted customer satisfaction scores by 25% within one year

• Spearheaded organizational growth efforts, resulting in a 30% revenue increase over 18 months through market expansion and service diversification

General Manager

Prometric & VUE Test Center, New Horizons

• Led operations for 5 testing centers serving over 10,000 candidates annually, ensuring seamless delivery of certification exams for men and women

• Improved compliance adherence by 20% through rigorous audits and staff training, enhancing accreditation standards across all branches

• Increased customer satisfaction scores by 15% by implementing streamlined service protocols and responsive support systems

• Directed a team of 50+ staff members, fostering a high-performance culture that consistently met service quality and operational targets

Training Manager

Al-Khaleej Training & Education (New Horizons)

• Developed and implemented comprehensive training programs that increased staff skill proficiency by 30% across 5 departments

• Led and mentored a team of 12 trainers to consistently exceed quarterly training targets by 15%, enhancing overall service quality

• Streamlined training delivery processes, reducing program rollout time by 20% and improving participant satisfaction scores by 25%

• Collaborated with department heads to tailor training content, resulting in a 10% improvement in employee performance metrics

Sales Supervisor & Product Manager

Al-Khaleej (64 branches)

• Led sales operations across 64 branches, driving a 15% year-over-year revenue growth and expanding market share in competitive retail sectors

• Developed and launched 5 new product lines, increasing overall profitability by 20% within the first year through targeted market segmentation and pricing strategies

• Implemented sales training programs that improved team performance and boosted customer satisfaction scores by 12%

• Collaborated with cross-functional teams to optimize inventory management, reducing stockouts by 25% and enhancing product availability

Vendor Relationship Manager

Al-Khaleej (Huawei & EC-Council Contracts)

• Led negotiation and management of vendor partnerships with Huawei and EC-Council, securing contracts valued at over $2M annually

• Developed strategic vendor collaboration frameworks that increased partnership retention by 30% over two years

• Implemented performance metrics and regular review processes, improving vendor service delivery and reducing costs by 15%

• Fostered long-term international vendor relationships that contributed to a 20% growth in mutual business revenue

Project Manager

Takatuf Al-Rajhi

• Led cross-functional teams to deliver 10+ projects annually on time and within a 5% budget variance, enhancing operational efficiency

• Implemented project management best practices that improved on-time delivery rate by 20%, aligning outcomes with strategic business objectives

• Managed project scopes and stakeholder expectations for initiatives valued up to $2M, resulting in a 15% increase in client satisfaction scores

• Coordinated resource allocation and risk mitigation efforts, reducing project delays by 25% and ensuring consistent alignment with company goals

IT Supervisor & Management Adviser

Medical Glamor Clinics

• Led cross-functional teams to deliver IT and management projects on time and within scope, achieving a 15% increase in operational efficiency

• Implemented process improvements that reduced project delivery times by 20%, aligning IT initiatives with strategic business goals

• Supervised IT infrastructure upgrades, resulting in a 25% reduction in system downtime and enhanced service reliability

• Mentored junior staff and collaborated with stakeholders to ensure seamless project execution and improved customer satisfaction

SKILLS

CERTIFICATIONS

MCSE – Microsoft Certified System Engineer

MCITP – Microsoft Certified IT Professional

CCNA – Cisco Certified Network Associate

ATS-Optimized

Creative & Modern

Minimalist & Clean

Microsoft Word Ready

Executive & Corporate

Cloud-Based Editing

Cover Letter Templates

Cover Letter Examples

AI Cover Letter Generator

Cover Letter Format

How to Write a Cover Letter

Cover Letter vs Resume