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Developing and support of UAT Environment including configuring and troubleshooting Voice, Chat and Email flow within Genesys Framework
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Experience with Linux/Unix OS System to deploy applications
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Environment monitoring and maintenance activities
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Installation, upgradation, configuration and support of Genesys Platform
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Reviewing Genesys components logs like SIP server, IXN server, URS, ORS to resolve issues related to voice and eServices Platform
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Working knowledge and hands on experiences on Genesys, CME, Genesys Administrator
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Knowledge of Database stored procedures, functions and scripting
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Kernel upgrades on Linux hosts to latest version addressing security vulnerabilities
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Migration of Reporting StatServers to new OL7 hosts
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Migration of Voice Applications involving creation of host objects in CME, Application installation and validation
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Written shell script to get expiry date of DB Schema and send mail, reducing password expiry issues and downtime
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Written python script to copy music files (.wav) to MCP hosts
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Written script for ICON Monitoring Report to track schema updates