Ikky Warsame

[email protected] 647-239-7711 East Gwillimbury, ON

PROFESSIONAL SUMMARY

Customer-focused professional with nearly seven years of experience excelling in call center, fast food, and retail environments. Proven ability to adapt quickly and thrive under high-pressure conditions while consistently delivering exceptional customer service that boosts satisfaction and loyalty. Demonstrated strong communication and problem-solving skills, contributing to a 15% increase in customer retention. Eager to leverage a fast-learning mindset and dedication to exceed service expectations in dynamic, customer-centric roles.

WORK EXPERIENCE

Sales Associate
09/2024 - 07/2025
Build-A-Bear , Newmarket, ON
Led visual merchandising efforts by organizing shelves and bins, increasing customer engagement and boosting promotional product sales by 15%
Processed cash transactions with 100% accuracy, strictly adhering to company cash handling policies and reducing discrepancies
Developed strong customer relationships, resulting in a 20% increase in repeat business and improved customer satisfaction scores
Resolved customer inquiries promptly and effectively, enhancing the overall shopping experience and fostering brand loyalty
Babysitter
12/2022 - 07/2024
Neighborhood , Toronto, ON
Engaged children with educational games, puzzles, and reading activities, enhancing cognitive development and creativity
Fostered positive communication with children and guardians, building trust and ensuring clear updates on child progress
Maintained a clean, safe, and organized environment, reducing hazards and promoting child well-being
Supported homework completion and established consistent bedtime routines, improving children’s academic performance and sleep habits
Sales Associate
09/2022 - 02/2024
Value Village , Toronto, ON
Enhanced customer satisfaction by delivering personalized service, contributing to a 15% reduction in complaints and fostering repeat business
Spearheaded store presentation initiatives that boosted foot traffic by 10%, directly increasing daily sales volume
Promoted membership benefits and sales campaigns, driving a 12% increase in new member sign-ups and revenue growth
Collaborated with team members to streamline customer engagement processes, improving overall store efficiency and customer experience
Customer Service Representative
01/2021 - 01/2022
Ian Martin Group , Oakville, ON
Delivered exceptional customer service by efficiently managing over 100 inbound calls daily, achieving a 95% customer satisfaction rating
Provided precise and timely guidance that increased customer trust and reduced repeat inquiries by 20%
Proactively escalated complex issues to specialized departments, improving resolution time by 20%
Ensured strict compliance with privacy policies and confidentiality standards, maintaining zero data breaches during tenure

EDUCATION

Bachelors in Health Studies
09/2019 - 06/2024
York University , Toronto, ON

SKILLS

Technical Skills: Data Entry, Technology Proficiency
Soft Skills: Customer Service Excellence, Time Management, Problem Solving, Conflict Resolution, Sales and Marketing, Children Safety Awareness
Other: CPR Certified, First Aid Certified

CERTIFICATIONS

CPR and First Aid
08/2024
Coast2Coast

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