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Provides technical support and guidance to team
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Direct involvement in incidents or problems (irrespective of priority) that cause service impact and Acts as escalation point for incidents not being resolved in a timely manner
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Establish standards and best practices for managing Internal Infrastructure, including network, access rights, servers, internal applications, Documentation
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Works closely with the IT Service Desk and other Specialist to ensure a timely, robust, and Comprehensive service transition process
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Responsible for day-to-day system administration, including management of internal network, Microsoft Active Directory (AD) and system, ERP backups
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Fortigate Firewall Policy creation and Management, VPN Tunnel , VPN users configuration and Firewall Backup and firmware upgradation
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Creation email account in Microsoft 365 Tenants , Big Rock ( Hostgator) and Yahoo
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Creation and Managing in Microsoft 365 User accounts, distribution groups, Mail flow, Mail trace, shared mailbox, one drive, Microsoft team’s setup
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Installs, configures, and supports new and existing servers and network infrastructure
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Maintains and constantly improves server and network performance, reliability and security
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Excellent in computer system validation documents, Preparing SOP & Policies
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Install, configure, and troubleshoot standard hardware and firmware
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Provide remote assistance and support to IT staff in the Overseas, different regions office and end-users, when necessary
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servers backup & Network and server, systems monitoring
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Provide support for File Servers and user management
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Provide support for Print /Anti-virus (Esset Endpoint) servers
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Carry out patch management and security administration for Windows servers
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Knowledge on include installing, upgrading, and patching operating systems
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Knowledge on installing and configuring virtual servers (Vmware 6.0/5.0) and Hyper-V 10.0
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Good communication skills and proven team work
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Planning ,Implementation and purposed of Annual IT Budget
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Interact with vendors for procurement, planning and installation of new equipment and support
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Manage IT process lifecycle according to ITIL standards
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Providing technical support to Vessel Operations both onshore and offshore staff, ensuring smooth system usage across regions
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Managed fleet IT operations, including firewall configuration, bandwidth optimization, email setup, and secure file synchronization between office and fleet via OpenVPN