Selva Madhu Allan G S

[email protected] • +91-9789127692 • 18A Soosaiyappar Street, Panagudi, Tirunelveli -627109

PROFESSIONAL SUMMARY

Seasoned Branch Manager with 8 years of experience in Non Banking Financial Company. Proven expertise in team leadership, branch operations, customer relationship management, and achieving business targets. Skilled in loan processing, credit appraisal, risk management,and compliance with banking regulations. Adept at driving branch growth, improving customer satisfaction, and implementing digital banking solutions to enhance operational efficiency.

WORK EXPERIENCE

Deputy Manager

12/2025 - Present

Dhanalakshmi Hire Lease & Purchase Ltd , Vallioor

• Led and managed a high-performing team members, improving overall productivity by 20% through targeted coaching and performance management

• Implemented streamlined workflows and communication protocols, reducing project turnaround time by 15% and enhancing team collaboration

• Mentored junior staff, fostering skill development and promoting two team members to supervisory roles within one year

• Coordinated cross-departmental initiatives, ensuring alignment with company goals and driving a 10% increase in operational efficiency

Branch Manager

01/2023 - 12/2025

Muthoot Fincorp Ltd - Pazhavoor

• Engaging in Banking Operational Activity and Sales

• Identify the opportunities to expand the customer base through referral, networking and prospecting to meet revenue target within Operational guidelines

• Coordinate sales and Operations efforts with team members and other departments

Assistant Branch Manager

01/2020 - 01/2023

Muthoot Fincorp Ltd - Kavalkinaru

• Update and cross-sell products and services to Existing and New Customers within the operational guidelines

• Responsible for timely resolution of customer queries and complaints

• Maintaining positive business relationships to ensure sales

Customer Service Executive (Joint Custodian)

01/2017 - 01/2020

Muthoot Fincorp Ltd - Panagudi

• Processing Jewell loans to customers and handling all important credentials

• Assist the Branch staff in revolving in Audit related issue and compliance accountable for effective functioning of the branch

EDUCATION

Bachelor of Engineering - Mechanical - 76.5%

01/2013 - 01/2017

Anna University | Tamilnadu, India GPA: 76.5%

SKILLS

Technical Skills: Data Analysis, Typewriting

Soft Skills: Strategic Planning, Problem Solving, Leadership, Negotiation, Creative Thinking, Customer Orientation, Team Management, Hiring, Mentoring

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