YAHYA ALHASSANI

[email protected] • +46 76 285 79 30 • Malmö, Sweden

PROFESSIONAL SUMMARY

Commercially driven sales and account management professional with international B2B and B2C experience. Strong background in consultative selling, key account management, customer success, and revenue growth within KPI-driven environments. Proven ability to manage full customer lifecycles, strengthen client relationships, and collaborate cross-functionally to deliver measurable business results. Fluent in English, Danish, and Arabic.

WORK EXPERIENCE

KEY ACCOUNT MANAGER
01/2024 - 06/2025
Hertz ApS , Copenhagen, Denmark
• Managed and developed a portfolio of key accounts using a consultative, value-based sales approach
• Drove client retention and repeat business by aligning mobility solutions with customer operational needs
• Supported business development and lead generation initiatives, contributing to pipeline growth
• Collaborated cross-functionally with operations and support teams to improve service delivery and customer satisfaction
CUSTOMER SERVICE ADVISOR (TIER 1 SUPPORT)
06/2025 - Present
Concentrix (SAS) , Copenhagen, Denmark
• Delivered high-volume, multichannel Tier 1 customer support (phone, email, chat) while meeting strict SLA and KPI targets
• Resolved account and technical inquiries at first contact and escalated complex cases according to procedures
• Maintained accurate CRM and case documentation to support reporting, compliance, and customer satisfaction
• Identified process improvements to enhance customer experience and operational efficiency
FREELANCE VIDEO PRODUCER & DIGITAL CONTENT CONSULTANT
05/2022 - 01/2024
Harpy Productions & AEETV , London, UK
• Consulted clients on digital content strategy, brand positioning, and audience engagement
• Managed client relationships, timelines, and deliverables in a deadline-driven environment
• Delivered branded content campaigns aligned with marketing and communication objectives
CUSTOMER SALES REPRESENTATIVE & REMOTE DESIGN CONSULTANT
03/2016 - 08/2017
IKEA , London, UK
• Achieved and exceeded sales and conversion targets through proactive customer engagement
• Managed the full sales cycle, from needs assessment to closing and after-sales support
• Delivered remote consultations and proposed tailored solutions using CAD and visualization tools
CUSTOMER SALES REPRESENTATIVE & REMOTE DESIGN CONSULTANT
02/2021 - 08/2022
IKEA , London, UK
• Achieved and exceeded sales and conversion targets through proactive customer engagement
• Managed the full sales cycle, from needs assessment to closing and after-sales support
• Delivered remote consultations and proposed tailored solutions using CAD and visualization tools

EDUCATION

M.A. Cinematography & Film / Video Production
University of Copenhagen
B.A. Film / Video Production
Middlesex University, London , London, UK

SKILLS

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