Yonatan Tesfaye Haile

[email protected] +251975350906

PROFESSIONAL SUMMARY

Motivated intermediate IT support professional with hands-on experience gained during a summer internship at Oromia Construction Corporation, where I contributed to resolving technical issues and supporting end-users. Collaboratively developed Soultalk, an innovative project nearing release, demonstrating strong teamwork and project management skills. Eager to leverage technical expertise and problem-solving abilities to enhance IT operations and deliver exceptional support in dynamic environments.

WORK EXPERIENCE

IT Support
06/2025 - 09/2026
Oromia Construction Corporation , Addis Ababa
Provided first-level technical support to end users by troubleshooting hardware, software, and basic network issues. Assisted with installation, configuration, and maintenance of computer systems, operating systems, and peripherals. Supported users with software setup, system updates, and account-related issues. Performed routine system maintenance, basic security checks, and antivirus updates. Documented technical issues and resolutions, and escalated complex problems to senior IT staff when necessary. Delivered both on-site and remote technical assistance to ensure smooth daily operations

EDUCATION

Bachelor of science in Computer Science
01/2022 - 01/2026
St mary's University , Addis Ababa GPA: 3.2

SKILLS

Technical Skills: frontend development, it support
Soft Skills: communication skill, Time Management, adaptability
Tools: vs code, Windows, Linux, Active directory

PROJECTS

Soul Talk 🔗
Technologies: React js, Django, Restful API, deep seek AI API, Antigravity AI
Soul Talk is a compassionate digital mental healthcare platform that creates meaningful connections between individuals seeking support and verified mental health professionals through secure conversations, video sessions, and healing journeys.

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