•
Directed daily business operations to ensure efficiency, productivity, and compliance with company policies.
•
Managed cross-functional teams of up to 50+ employees, providing coaching, performance evaluations, and professional development.
•
Developed and implemented operational strategies that improved workflow efficiency and reduced operating costs by up to 20%.
•
Monitored key performance indicators (KPIs), analyzed operational data, and prepared reports for senior management to support strategic decision-making.
•
Optimized inventory management, procurement, and supply chain processes to minimize waste and maintain service levels.
•
Established and improved standard operating procedures (SOPs), resulting in enhanced quality, consistency, and regulatory compliance.
•
Managed budgets, controlled expenses, and identified cost-saving opportunities while maintaining operational excellence.
•
Collaborated with sales, finance, HR, and customer service teams to improve business performance and customer satisfaction.
•
Led process improvement initiatives using Lean and continuous improvement methodologies, increasing productivity and reducing turnaround times.
•
Resolved operational issues proactively, ensuring minimal disruption to business activities and maintaining high customer satisfaction.