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Served as Transformation Leader and Product Owner, delivering complex Intelligent Automation and SIAM programs by aligning people, process, and technology across multi-vendor environments — driving strategy-to-execution through defined product roadmaps, feature prioritization, and outcome-focused backlogs
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Built high performing teams by combining people leadership, Agile coaching, and performance management.
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Facilitated and led Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, to ensure effective team collaboration and alignment with project goals
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Managed end-to-end delivery of IT services, resolve issues quickly, and drive service excellence through industry best practices and efficient workflows
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Led and scaled service delivery teams, driving performance through structured goal setting, regular performance evaluations, workforce planning, and targeted training and capability development programs for new and existing staff
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As Product Owner, defined product strategy and vision, built and maintained technology roadmaps aligned to business objectives, identified and documented product requirements, defined features at the user-story level, and audited delivery outcomes against KPIs to drive continuous improvement
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Acted as a servant-leader and coach, empowering team members to self-organize, promoting a culture of continuous improvement, and mentoring less experienced team members in Agile practices
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Proactively identified, escalated, and resolved delivery risks, impediments, and blockers, enabling teams to maintain momentum and meet sprint and milestone commitments
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Implemented visual project management and reporting mechanisms (dashboards, burn down charts, KPIs) to track progress, manage performance, and provide transparent, data driven updates to senior stakeholders