Cayce Mae Freedman

[email protected] • 678-733-3357 • Pilot Point, TX

LinkedIn: linkedin.com/in/cayce-mae-freedman-b40a7912b

PROFESSIONAL SUMMARY

Results-driven Client Success and Operations professional with 8+ years of experience managing large client portfolios, improving processes, and driving retention in fast-paced environments. Proven ability to oversee 80+ accounts, streamline workflows, and collaborate cross-functionally across HR, payroll, benefits, and operations teams. Known for strong problem-solving, organization, and delivering high-quality client experiences in both startup and enterprise settings.

WORK EXPERIENCE

Administrative Assistant

04/2026 - Present

Kid City USA , Pilot Point, TX

• Manage front desk operations, scheduling, and high-volume client communication

• Coordinate enrollment workflows and maintain accurate administrative records

• Improve day-to-day operational efficiency through organization and process support

Client Success Manager

07/2025 - 01/2026

Nextep

• Managed a portfolio of 80+ client accounts, driving retention and client satisfaction

• Acted as primary point of contact across HR, payroll, and benefits functions

• Resolved escalations with a solution-oriented approach and strong client focus

• Partnered cross-functionally to ensure timely and accurate service delivery

Client Operations Manager

09/2017 - 10/2024

Wondr Health

• Oversaw onboarding and operations for 100+ national client accounts

• Streamlined implementation and reporting processes to improve efficiency

• Collaborated with benefits partners and stakeholders to support program success

• Led training initiatives and supported team onboarding and development

Business Office Assistant

01/2017 - 09/2017

Presbyterian Village North

• Managed billing, accounts receivable, and insurance verification for 300+ accounts

• Implemented a POS system that reduced billing errors and improved accuracy

• Trained staff on systems, increasing efficiency and adoption

Hospitality Manager

10/2014 - 10/2016

Four Seasons Hotels & Resorts

• Supervised 60+ employees across hospitality and spa operations

• Managed staffing, scheduling, payroll, and daily operations

• Directed large-scale events and VIP guest experiences

• Developed training programs to improve service quality

Server Trainer

10/2012 - 10/2014

True Food Kitchen

• Trained 150+ employees across multiple locations

• Supported new restaurant openings including Dallas and Denver

• Maintained high service standards and customer satisfaction

EDUCATION

Albany State University (formerly Darton College)

SKILLS

CERTIFICATIONS

Lean Six Sigma Green Belt

CPR Certified