SAAD ARSHAD

[email protected]

PROFESSIONAL SUMMARY

Detail-oriented professional with a strong foundation in automotive diagnostics, fault isolation, and mechanical troubleshooting, complemented by proven administrative expertise. Successfully supported operational efficiency by managing over 200 maintenance schedules and coordinating diagnostic testing workflows, ensuring timely and accurate fault resolution. Adept at leveraging technical knowledge and organizational skills to enhance team productivity and streamline maintenance processes. Committed to applying a unique blend of technical and administrative capabilities to drive operational excellence in automotive service environments.

WORK EXPERIENCE

Administrative Assistant
10/2024 - 02/2025
M&F; JDM Auto , Canada
• Managed over 80 customer inquiries weekly, providing accurate information on vehicle pricing, availability, and appointment scheduling, enhancing customer satisfaction during high-volume periods
• Coordinated and scheduled 50+ service appointments and internal meetings monthly, improving operational efficiency and communication between departments
• Streamlined document preparation and record-keeping processes, reducing errors by 15% and ensuring compliance with company standards
• Supported daily operations by facilitating effective communication among customers, technicians, and management, contributing to a 10% improvement in service turnaround times
• Adapted quickly to business closure by maintaining professionalism and ensuring smooth transition of customer records and pending appointments
Hitch and General Maintenance Technician
10/2023 - 06/2024
U-Haul , Winnipeg, MB
• Led routine inspections and diagnostics on over 100 rental equipment units and vehicles monthly, identifying maintenance issues that reduced unexpected breakdowns by 20%, resulting in increased fleet reliability and customer satisfaction
• Executed mechanical repairs, part replacements, and adjustments, improving equipment uptime by 15% and ensuring 100% compliance with operational safety standards, directly supporting uninterrupted rental operations
• Implemented preventative maintenance programs that decreased equipment downtime by 15%, contributing to smoother rental operations and reducing repair costs
• Installed electrical hitch wiring and performed hitch installations on an average of 3 customer vehicles per day, enhancing service offerings and boosting customer satisfaction
• Collaborated with cross-functional teams to prioritize maintenance tasks, consistently meeting operational deadlines despite a condensed tenure due to immigration-related early departure, demonstrating strong project management and teamwork skills
General Mechanic
02/2023 - 07/2023
Standard Spring Auto , Winnipeg, MB
• Diagnosed and repaired complex brake, suspension, and electrical system issues, improving vehicle safety and performance
• Utilized advanced diagnostic tools and testing procedures to identify faults, reducing average repair time by 20%
• Communicated effectively with customers to explain technical issues and provide accurate repair estimates, achieving customer satisfaction
• Ensured all repairs complied with safety, quality, and roadworthiness standards, contributing to zero safety-related recalls during tenure
Fire & Track Marshal
03/2022 - 08/2022
Dubai Autodrome , Dubai, UAE
• Led fire-fighting and emergency response operations on high-profile motorsport events, ensuring rapid incident management and zero fatalities
• Assisted drivers involved in crashes by coordinating with medical and recovery teams
• Conducted comprehensive track inspections before and between sessions, identifying and mitigating hazards that improved overall event safety
• Completed advanced certifications in fire safety and emergency procedures, including FIA Safety Marshal training, enhancing team readiness and compliance with international standards
Customer Care Associate
08/2021 - 01/2022
Dubai Airport , Dubai, UAE
• Delivered exceptional customer service to over 300+ daily passengers in a fast-paced, high-volume airport environment, achieving a high customer satisfaction rating
• Efficiently processed diverse customer requests including ticketing, baggage inquiries, and flight information with accuracy, enhancing operational flow
• Maintained strict adherence to safety and cleanliness standards across service areas, contributing to a reduction in safety incidents
• Collaborated with team members to streamline service protocols, reducing average customer wait times
Sales Assistant Manager
02/2021 - 08/2021
Al-Qannas , Dubai, UAE
• Led a team of 4 associates, optimizing staff scheduling and onboarding processes
• Streamlined daily cash reconciliation procedures, improving accuracy and reducing discrepancies
• Resolved customer complaints , achieving a 95% satisfaction rate and enhancing service quality
• Coordinated inventory and sales operations, contributing to a high increase in monthly sales revenue

EDUCATION

Diploma of Higher Education – Client Service Specialist
01/2023
Manitoba Institute of Trades and Technology (MITT) , Winnipeg

SKILLS

Technical Skills: Automotive Diagnostics, Fault Isolation, Functional Testing, Mechanical Troubleshooting, Electrical Troubleshooting, Electronic Troubleshooting, Brake System Support, Suspension System Support, Steering System Support, Engine Support, Fuel System Support, Electrical Wiring, Component Replacement, Preventative Maintenance, Corrective Maintenance
Soft Skills: Customer Communication, Service Coordination, Issue Resolution, Time Management, Multitasking, Task Prioritization, Team Collaboration, Documentation, Report Preparation
Tools: Diagnostic Scanners, Hand Tools, Workshop Equipment, MS Office Suite, Data Entry, Record Management
Other: Equipment Inspections, Safety Compliance, WHMIS Practices

CERTIFICATIONS

Technician Training
01/2023
U-Haul
Workplace Hazardous Materials Information System (WHMIS)
CPR & First Aid Certification
Difficult Situation Handling
eCareer

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