Dan Georgescu

[email protected] • +40 743 692 168 • Bucharest, Romania
LinkedIn: www.linkedin.com/in/dan-georgescu-921a90119

PROFESSIONAL SUMMARY

Experienced Technical Support Engineer and Manager with extensive experience in the electrical and electronic manufacturing industry. Skilled in negotiation, sales, management, customer service, and technical support. Strong IT professional with demonstrated ability to lead teams, optimize workflows, and deliver technical solutions.

WORK EXPERIENCE

Technical Support Manager and Presales Support
11/2024 - Present
ADI Global Distribution , Bucharest, Romania
• Lead and supervise technical support team (L1/L2), manage scheduling, task allocation, and performance monitoring
• Define and track KPIs (SLA compliance, response time, resolution time, NPS)
• Handle escalated customer cases and ensure timely resolution
• Develop and optimize support processes and workflows
• Onboard and coach team members, organize internal training sessions
• Generate monthly MBR reports from Salesforce and TalkDesk
• Maintain technical documentation and provide presales support
• Act as main contact for customized solutions for clients
Presales Team Leader
02/2023 - 11/2024
ADI Global Distribution , Bucharest, Romania
• Lead presales activities and manage security projects for EMEA customers
• Design and propose tailored technical solutions
• Optimize project planning using LRP in SAP
• Generate quotations and quantity takeoffs using Countfire
• Manage a team of 3 specialists, mentor, and develop competencies
• Provide Level 2 support and maintain technical databases
Range Specialist
05/2019 - 11/2024
Resideo , Bucharest, Romania
• Deliver technical trainings and workshops
• Provide real-time support to agents during customer calls
• Assist sales team with SAP quotations and documentation
• Liaise with vendors and act as escalation point for complex cases
Technical Support Engineer
05/2017 - 04/2019
Honeywell , Bucharest, Romania
• Provide technical support across video and access control products
• Diagnose and resolve customer product issues
• Escalate complex cases and collaborate with Product Managers
• Report recurring product issues to support product strategy
Sales Coordinator
06/2016 - 03/2017
Coasta de Est Tuning , Bucharest, Romania
• Auto parts identification, client consultation, placing orders
• Direct and indirect sales and maintaining relationships with clients and suppliers
Sales / Commercial Agent
12/2013 - 05/2015
Tabacioc Grup , Bucharest, Romania
• Promoted and sold tobacco products, managed shop supplies, maintained customer relations
Cargo Transportation Agent
02/2011 - 03/2013
Starlight Airlines , Otopeni
• Managed shipments, customer engagement, supervision of cargo readiness, reporting
Cargo Agent
06/2007 - 02/2011
GlobeGround Romania , Otopeni
• Document verification, supervising cargo loading, reporting, customs processing
Handling Agent
11/2006 - 06/2007
GlobeGround Romania , Otopeni
• Coordinated loading/unloading of aircraft, supervised ground handling operations
Administrator / Logistics Coordinator
05/2005 - 11/2006
Editura Herald , Bucharest
• Maintained relationships with printing houses and libraries, managed distribution
Coordinator
03/2003 - 01/2004
Maximus , Bucharest
• Outbound calls, sales, supervising agents, training

EDUCATION

11/2003 - 11/2006
Universitatea „Spiru Haret” din București
01/1998 - 01/2002
Colegiul Tehnic Media

SKILLS

CERTIFICATIONS

Strategies for Effective Leadership Teams
Tech Career Skills: Effective Technical Communication
Supervisor Using Generative AI for Performance Management
Problem-Solving Techniques

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