Business support and customer operations professional with 8+ years of administrative coordination, management reporting and international freight logistics, followed by three years in contact centre and retail roles across telecom and insurance. Ran seven recurring reporting streams and company-wide accounts receivable analysis at ITR SIA; held CSAT at 82% against a 75% target and scored 93% in a Mystery Shopper assessment against an 85% threshold. Targeting Business Support, Operations Coordination, Order Management, Accounts Receivable or Customer Service and Quality roles in international companies with Baltic operations, where reporting discipline, service quality metrics and native Latvian and Russian apply directly.