GERARDO OLAYA

[email protected] • (818)564-2738 • Van Nuys, CA

PROFESSIONAL SUMMARY

Server with 2+ years of experience excelling in fast-paced dining environments. Demonstrates exceptional communication and multitasking skills, ensuring customer satisfaction and operational efficiency. Passionate about creating a welcoming atmosphere and fostering strong team relationships.

WORK EXPERIENCE

SERVER
11/2024 - 12/2024
Silverlake Ramen , North Hollywood
• Trained half a dozen new servers, enhancing restaurant efficiency and maintaining smooth operations during the challenging launch phase
• Assisted new servers struggling to adjust or learn while fulfilling own tasks and duties
• Counted money in the register at night and/or took money from the safe in the morning to set up the register for the day
SERVER
07/2023 - 12/2024
Silverlake Ramen , Van Nuys
• Served food and drinks promptly, ensuring customer satisfaction and repeat business
• Communicated effectively with team and customers to enhance dining experience
• Managed multiple tasks including taking orders, bussing tables, and processing payments
• Fostered a welcoming atmosphere by remembering regulars and engaging in small talk
• Meticulously handled multiple tasks, from order-taking to food service
• Prioritized cleanliness and presentation, enhancing overall dining experience for guests
• Fostered strong team relationships, coordinating seamlessly with kitchen staff and fellow servers
• Contributed to a positive work environment, improving operational efficiency
FOOD RUNNER/BUSSER/DISH WASHER/HOST/CASHIER/SERVER
12/2022 - 05/2023
Sushi Goken , Panorama City
• Operated Toast POS system, efficiently took and served orders, prepared side dishes and sauces
• Built strong relationships with returning customers and coworkers through welcoming hospitality
• Restocked supplies promptly, ensuring smooth restaurant operations
• Accommodated guests in a friendly manner, enhancing their dining experience
• Gained versatile skills applicable in most restaurant environments
BUSSER
07/2022 - 07/2022
El Caballero Country Club , Tarzana
• Took guest orders for non-alcoholic drinks and desserts during a high-volume event
• Maintained cleanliness by promptly clearing tables and picking up trash, ensuring a tidy environment
• Adapted quickly to fast-paced settings, resolving customer issues effectively without escalation
• Collaborated with team members to handle customer requests, enhancing overall service efficiency

EDUCATION

High School Diploma
08/2018 - 06/2022
Taft Charter High School for Advanced Studies , Woodland Hills

SKILLS

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