GLORIA ROPAFADZO TAHWA

[email protected] • +263 776 431 231/ +263 773 198 999 • Mabelreign Harare, Zimbabwe

PROFESSIONAL SUMMARY

Dynamic and detail-oriented Virtual Assistant and Data Capturer with extensive expertise in CRM tools and a Master’s in Public Administration. Proven track record of enhancing operational efficiency, demonstrated by a 30% reduction in data processing time through streamlined workflows. Adept at fostering team collaboration and improving customer satisfaction ratings by 25% through effective communication and organizational strategies. Committed to leveraging strong interpersonal skills to support organizational goals and drive project success.

WORK EXPERIENCE

Virtual Assistant

02/2023 - 01/2026

Blip Insurance , Remote - Texas, U.S.A

• Streamlined administrative processes, reducing response time to client inquiries by 30%, resulting in a 15% increase in customer satisfaction ratings as measured by feedback surveys.

• Led scheduling and coordination for a team of 10, enhancing meeting efficiency and increasing project completion rates by 25%, which contributed to a 20% reduction in project delivery timelines.

• Developed and implemented a digital filing system utilizing [specific software], improving document retrieval time by 40%, leading to a 35% increase in overall operational efficiency and productivity.

Data Capturing and Administration

01/2018 - 03/2023

Ribd , Remote – Boston, MA

• Streamlined data entry processes, resulting in a 30% reduction in processing time for housing applications and improving overall departmental efficiency.

• Developed and implemented a digital filing system that enhanced information retrieval speed by 40%, significantly improving access to critical housing records.

• Provided expert guidance to residents and staff regarding housing policies, achieving a 95% satisfaction rate in feedback surveys through effective communication and support.

• Collaborated with cross-functional teams during departmental rotations, gaining insights into health services that informed best practices in housing administration.

Accounts Clerk

03/2018 - 08/2018

Tobacco Processors of Zimbabwe , Harare, Zimbabwe

• Streamlined data entry and analysis processes for over 1,000 tobacco leaf accounts, enhancing accuracy and reducing processing time by 30% through the implementation of advanced data management software.

• Delivered exceptional customer care services to over 200 tobacco farmers and buyers, achieving a 95% satisfaction rate as measured by follow-up surveys and feedback.

• Developed and maintained comprehensive master lists for payment schedules, ensuring timely submissions to service providers and improving payment processing efficiency by 25%.

• Monitored and updated daily statistics related to tobacco leaf accounts, contributing to a 15% reduction in discrepancies and enhancing overall record integrity.

EDUCATION

Masters in Public Administration

01/2021

University of Zimbabwe , Zimbabwe

Executive Certificate in Project Management, Monitoring and Evaluation

01/2019

Catholic University of Zimbabwe , Zimbabwe

Bachelor of Science in Local Governance Studies HonoursDegree [2.1]

01/2016

Midlands State University , Zimbabwe

Graduate Trainee Certificate

01/2020

Harare City Council , Zimbabwe

SKILLS

Technical Skills: Data Management, Data Analysis, CRM Software, Database Management, Excel

Soft Skills: Leadership, Communication, Teamwork, Adaptability, Interpersonal Skills

Tools: Google Workspace, CRM Tools, Project Management Software, Microsoft Office, Slack

Other: Customer Service, Virtual Assistance Certification, Time Management