SIMBARASHE CHIHOTA

[email protected] • +263 71 896 9336 • 4665 Manyame Park, Chitungwiza, Zimbabwe

PROFESSIONAL SUMMARY

Dynamic Virtual Assistant specializing in CRM management, sales reporting, and lead generation to drive full sales cycle support and optimize business operations. Proven track record of improving sales data accuracy by 15% and accelerating lead conversion rates through meticulous analysis and strategic follow-up. Adept at leveraging advanced CRM software and sales tools to streamline processes, enhance client engagement, and support revenue growth. Committed to delivering adaptable, solution-focused assistance that empowers sales teams and contributes to organizational success.

WORK EXPERIENCE

Virtual Assistant

12/2024 - 08/2025

Drummond , Remote – Boston, MA

• Directed remote administrative operations for over 5 insurance clients, handling 100+ weekly communications and schedules, which accelerated client response times by 30% and elevated client retention rates by 15%

• Engineered and deployed optimized task management workflows integrating Trello, Slack, and Salesforce CRM, boosting team collaboration efficiency by 25% and cutting project turnaround times by 20%

• Managed project schedules and ensured precise insurance documentation, reducing data entry errors by 15% and expediting project delivery speed by 18%

• Led training and development of 3 junior virtual assistants on industry best practices and software tools, increasing team productivity by 20% and sustaining a 95% client satisfaction rate that drove a 10% growth in new client acquisitions

Data Capturer

01/2023 - 11/2024

Aunty Floe's Cosmetics , Harare, Zimbabwe

• Spearheaded the accurate and timely data capturing of over 10,000 cosmetics shipment records monthly, enhancing data retrieval efficiency by 30% and ensuring flawless logistics operations across multiple regions

• Developed and implemented comprehensive data validation protocols utilizing advanced Excel functions and proprietary software, resulting in a 35% reduction in entry errors and significantly improving shipment tracking reliability

• Collaborated with logistics, inventory management, and customer service teams to optimize data workflows, achieving a 20% decrease in shipment processing turnaround time and elevating customer satisfaction ratings

• Mentored and trained 4 junior data capturers, instilling a culture of accuracy and accountability that boosted overall team productivity by 25% and enhanced data integrity

EDUCATION

Certificate In Sales Strategy, Digital Marketing, Business Development

01/2022 - 08/2023

Speciss College

High School Diploma - Pass (Advanced Level)

02/2021 - 12/2022

Excell College

High School Diploma [Ordinary Level] (Pass)

01/2016 - 12/2020

Excell College

SKILLS

Technical Skills: CRM Management, Sales Reporting, Sales Analysis, Lead Generation, Full Sales Cycle Support

Soft Skills: Negotiation, Objection Handling, Customer Service Excellence, Client Relationship Management, Follow-Up, Cold Calling, Cold Emailing

Tools: Salesforce, HubSpot CRM, Zoho CRM, Trello, Slack, Google Workspace, Social Media Platforms, Virtual Assistant Tools

Other: Market Research, CRM Tools, Agile Methodology, Time Management, Multitasking