LORA TAAN

[email protected] • +964 7 7835904869, +971 502836808 • Bghdad, Iraq
LinkedIn: https://www.linkedin.com/in/lora-taan-a81a40112/

PROFESSIONAL SUMMARY

Performance-driven QSSE & Human Resource professional with 10+ years of impressive track record in providing supervisory support, and technical oversight for QSSE and HR initiatives for a leading aviation ground handler in the region. Expert in driving QSSE operational excellence. Known for successfully auditing and creating management systems that are compliant with federal regulations, ISO standards, and business requirements. Supervising and supporting leadership team to sustain a zero-incident QSSE culture, and managing QSSE landscape across all areas of Environmental, Safety, Fire Protection, and Occupational Health, facilitating legal compliance as per corporate/international standards and industry best practices. Have specific skills for ISO Management System implementation and certification/Audits.

WORK EXPERIENCE

HR MANAGER
02/2022 - Present
Menzies Aviation , Bghdad, Iraq
• Responsible to lead, direct and manage the Human Resource function
• Develop HR policies and procedures that reflect local legislation and other relevant regulations, considering HR best practice
• Advise management on appropriate resolution of employee relations issues
• Managing Industrial Relationships & compliance with authorities and statutory bodies
• Consider and develop the most appropriate performance, reward & recognition program for the station
• Implementation of HR systems including payroll, performance management and time and attendance
• Support management with hiring and recruitment requirements, ensuring that appropriate budgetary and approval processes and controls are in place
• Management of HR team, including coaching and development
• Oversee the administration of social security benefits and other associated items
Quality and Environment Supervisor
05/2017 - Present
AHS (Aviation Handling Services) a Menzies Aviation Partner , Amman, Jordan
• Responsible for field level implementation of QHSE policies, procedures and guidelines as instructed
• Handling special projects, as assigned
• Follow up Company QHSE programs, policies, procedures, and processes, as well as working knowledge of applicable regulatory requirements
• Participation in site inspections: QMS gap analysis audits and provide support to close the audit findings in timely manner
• Promoting safety culture and maintain efficient reporting system, drafting and implementing QHSE plan for the year and launching campaigns to achieve goals and targets
• Activities include risk identification and management, incident reporting and investigation, waste minimization, pollution prevention and control, various compliance activities and implementation of various aspects of management systems in all areas of QHSE
• Initiated developed, communicated, and coordinated standard QHSE systems and support all the necessary training according to the competency matrix
• Conducts of QHSE field Audit/Inspection and Assessments for operations (Airport facilities and warehouse)
• Carry out investigations and report findings
• Conduct monthly QHSE meetings as well as conducting safety meetings with customer / client
• Conducting Safety Orientation for the new hire staff
• Assists in responding to inquiries or complaints from clients, regulatory agencies and/or community groups
Human Resources Supervisor
09/2014 - 04/2017
AHS (Aviation Handling Services) a Menzies Aviation Partner , Amman, Jordan
• Undertake the recruitment and selection process at the company in coordination with the HR manager to meet the manpower plan of the company
• Implement hiring procedures/system and orientation/probation/training programs for new employees in coordination with the HR manager
• Assist the HR manager in supervising the adherence of all the company's employees to HR rules and regulations in cooperation with the department managers
• Implement HR policies, procedures and directives on a continuous basis and ensure that all the policies and procedures are up to date
• Ensure that the Training & Development, Organizational Performance, HR Strategy, Policies & Procedures directorates are provided with any requested information/feedback
• Assist the HR Manager in organizing ways of informing the employees of the company of the relevant rules, regulations, and procedures
• Assist the HR Manager in maintaining up to date grading, job titles, job functions and adequate benefits system in the company
• Assist the HR manager in implementing the performance appraisal system in the company
• Coordinate with the HR manager developing an annual training and development calendar and conduct training sessions to meet certain training requirements of the employees of the company
• Organize up to date and efficient filing for the HR department, both physically and on the servers of the company
• Organize files and keep up-to-date records for the employees of the company
• Prepare any certificates or letters relating to employees or any other correspondence as directed by the HR manager
• Coordinate any processes relating to the cessations of employment in coordination with the HR manager
• Report any maintenance needs to the Administrative Affairs department and follow-up on resolution
• Handle employee grievances
Passenger Services Agent
09/2012 - 09/2014
AHS (Aviation Handling Services) a Menzies Aviation Partner , Amman, Jordan
• Attend Initial and refresher trainings arranged by the company
• Report all incidents, accidents, and injuries to the Quality / Safety department
• Report to duty as per pre-arranged roster and comply with the attendance reporting procedure
• Comply with the company uniform standards and grooming policy
• Attend briefings and de-briefings arranged by the company
• Prepare and arrange all documentation, stationary (tags, printers, signs, sessions etc.…) necessary for the areas of operations (Counters, Gates, Sales desk, lost luggage office) by manual, automated or computerized systems
• Operate all equipment in a safe and efficient manner, in accordance with the relevant training received
• Meeting Arriving and departing flights and passengers
• Perform meeting and greeting functions, when required
• Assist and arrange for handling and accompanying passengers with special needs (PRM, UMNR, DEPO, INAD’s and MASS)
• Prepare check-in counter
• Follow procedures for passengers with regards to the acceptance of Dangerous Goods in accordance with regulations laid down by the ICAO and IATA
• Help during disruption (Cancellations, delayed flights etc.)
• Ensuring an on-time departure
• Ensuring that staff are briefed and debriefed
• Assisting with any duties as and when required
• Co-ordinate, monitor and support the Passenger Services team
• Assist passengers with reduced mobility (PRM) with or without the Ambulifter
• Assist families and groups
• Escort Unaccompanied Minors (UM)
• Ready to guide passengers with related formalities without accepting any gifts or tips
• Handle over-sized baggage

EDUCATION

Bachelor’s Degree In water management and Environment (Agricultural Engineering)
06/2008 - 06/2012
The Hashemite University GPA: 3.36/4, with Honors
Tawjihi – Science Stream
06/2007 - 06/2008

SKILLS