Manikandan Rajendran

[email protected] • 9940110356 • Chennai, Tamil Nadu, India

LinkedIn: www.linkedin.com/in/manikandan-rajendran1987

PROFESSIONAL SUMMARY

Dynamic IT professional with over 8+ years of specialized experience in Web and Hybrid Mobile Application development, leveraging technologies such as Angular, Ionic, and React Native to drive innovative solutions. Successfully led a team to enhance application performance by 30%, resulting in a 20% increase in user satisfaction ratings. Adept at strategic planning and process improvement, I thrive in collaborative environments, providing mentorship that elevates team capabilities. My strong analytical skills and commitment to continuous learning empower me to adapt quickly and deliver exceptional results in fast-paced settings.

WORK EXPERIENCE

Lead Analyst

09/2022 - Present

CGI , India

• Lead front‑end engineering for enterprise web applications using Angular, React and TypeScript, owning UI architecture and component libraries.

• Manage and mentor a team of 10 engineers; run code reviews, pair programming and onboarding to raise code quality and consistency.

• Own full feature lifecycle—from requirements and technical specifications to implementation, third‑party integrations and production releases.

• Implement state management (NgRx/Redux), modular components and performance optimizations to improve maintainability and user experience.

• Introduce CI/CD pipelines and automated tests to reduce regressions and accelerate delivery.

• Collaborate with product and backend teams to ship high‑impact features on tight timelines.

Product Development Specialist

04/2014 - 09/2022

Linga rOS

• Achieved a 30% reduction in average call resolution time by implementing streamlined support processes and utilizing high-speed connectivity tools to resolve customer issues remotely

• Successfully managed and followed up on over 200 open tickets weekly, ensuring timely resolutions and maintaining a customer satisfaction rate of 95%

• Provided mentorship and training to a team of 5 Help Desk analysts, enhancing team performance and knowledge sharing, which contributed to a 20% increase in overall team efficiency

• Led full project implementations and conducted training sessions for partners and sales teams, resulting in a 15% increase in product adoption and customer engagement

Senior Technical Support Engineer

04/2011 - 07/2013

CSS Corp , Chennai Area, India

• Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met

• Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems

• Resolves and/or refers more complex technical problems through a defined escalation process

• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame

• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation

• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately

Annuity Specialist

10/2009 - 10/2010

Standard Chartered Bank , Chennai, Tamil Nadu, India

• International Outbound Calling Process

• Back Office of Standard Chartered Bank

• Product Knowledge on Personal Loan, Credit card, Auto Loan

• Worked as a Collection Executive for Standard Chartered Bank

EDUCATION

Bachelor's degree (B Tech)

01/2005 - 01/2009

Anna University

SKILLS

Technical Skills: React.js, Angular, Node.js, MongoDB, Oracle Database, REST APIs

Soft Skills: Customer Service, Active Listening, Creative Problem Solving, Effective Communication, Team Collaboration

Tools: OPERA Cloud, Point of Sale Systems, Git, Jira, VS Code

Other: Oracle Certified Associate, Hospitality Experience, Professional Appearance, Positive Attitude

CERTIFICATIONS

OPERA Professional Cloud Basic Financial Configuration Solution Engineer Specialist

Oracle Database 11g Administrator Certified Associate

OPERA Professional Cloud Basic eXchange Interface Solution Engineer Specialist

OPERA Professional Cloud Verify Property Configuration Solution Engineer Specialist

Oracle Hospitality OPERA Professional Cloud Getting Started Solution Engineer Specialist