RAJU GUHA ROY

[email protected] • +917602590424

PROFESSIONAL SUMMARY

Results-driven IT Support Specialist with over 5 years of experience delivering expert technical assistance, troubleshooting complex hardware and software issues, and optimizing network and system performance to reduce downtime by 20%. Proven track record in managing high-volume user support requests and implementing proactive IT solutions that enhance operational efficiency. Skilled in supporting Windows, macOS, and cloud environments, with strong communication skills and a customer-centric approach that improves end-user satisfaction and training effectiveness.

WORK EXPERIENCE

IT Support Specialist
11/2022 - 05/2024
KLB COMPUTER TRAINING SCHOOL , NABADWIP NADAI
• Led technical support operations at KLB Computer Training School, resolving over 300 hardware and software issues annually, improving system uptime by 25%
• Developed and implemented a streamlined ticketing system that reduced response time by 40%, enhancing overall user satisfaction
• Trained and mentored a team of 5 junior IT staff, increasing team efficiency and technical knowledge
• Managed network infrastructure upgrades that decreased downtime by 15% and supported the school’s growing technology needs
Web Developer
04/2021 - 04/2023
SiLK Web Solutions , SECTOR 5, KOLKATA
• Developed and launched over 15 responsive websites for clients in diverse industries, increasing client satisfaction by 30% through improved user experience and functionality
• Implemented SEO best practices and optimized website performance, resulting in a 25% average increase in organic traffic across client sites
• Collaborated with cross-functional teams to deliver projects on time and within budget, enhancing project delivery efficiency by 20%
• Mentored junior developers, fostering skill development and contributing to a 15% improvement in team productivity

EDUCATION

Bachelor of arts
01/2012 - 12/2016
University of Kalyani , Kalyani, WB, INDIA

SKILLS

Technical Skills: Technical troubleshooting & helpdesk support, Hardware, software, and network maintenance
Soft Skills: Active Directory & Office 365 management
Tools: Remote support tools (TeamViewer, AnyDesk, etc.), Ticketing systems (JIRA, ServiceNow, Zendesk)
Other: Excellent communication & problem-solving skills

PROJECTS

NADIA DISTRICT ELECTION PROJECT
Technologies: Python, SQL, Data Validation Tools, Election Management Systems, Collaboration Platforms
• Led the development and management of election data systems for Nadia district, focusing on the Kaliganj Assembly by-election and voter roll revisions to ensure accurate and up-to-date electoral information
• Implemented data validation and synchronization processes using Python and SQL to improve voter roll accuracy by 15%, enhancing election integrity and reducing discrepancies
• Collaborated with local election officials and IT teams to streamline data workflows and reporting, resulting in timely updates and increased transparency for stakeholders

CERTIFICATIONS

BCC
11/2012
CSC ACADEMY
cybersecurity expert
05/2023
CSC ACADEMY

ACHIEVEMENTS

• BEST IT Support Specialist 2023