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Serve as a leader/Subject Matter Expert in diverse programs and responsibilities directly leading to the success of a busy Law Enforcement Air Branch
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Excel in a dynamic environment with rapidly changing priorities
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Continuously develop local and internal strategies allowing all operational metrics to be met and exceeded
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Provide leadership and advice to all programs at the local level and various external/HQ programs
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Analyze program metrics and provide feedback on successes and improvement strategies
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Leader of busy administrative staff for Air Branch
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Use various systems to conduct daily administrative duties for air branch, including but not limited to: SAP, HRBE, WebTA, CPRO, TAMS, FACTS, PALMS
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Worker's Comp Injury Compensation Coordinator and Specialist
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Budget Officer, Human Resources Officer and administrative scheduler for staff
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10K Purchase Card holder proficient in Business Analytics, purchasing needs or paying bills resulting in all financial needs met
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As HR Specialist, use internal and external systems to track personnel movement, developed an internal succession plan to proactively anticipate transfers, retirements, resignations, and other various personnel movement
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These efforts have resulted in a steady tracked flow of incoming/outgoing personnel, ensuring a fully trained staff prepared to meet all operational needs
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Adept knowledge of Federal Government hiring authorities, maintain a close partnership with Customs and Border Protection Hiring Center and AMO HR HQ
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This has proven paramount to the success of the HR program at the branch
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Plan for and enter timely PARTS Actions, triggering personnel SF50 creation for Temporary Promotions, Leave Without Pay, Military Deployments and Accessions (100% accuracy)
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Draft Personnel Justifications for selected individuals
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Keen oversight of awards program (Cash, Time-Off, On the Spot Awards) as well as other various recognition programs
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Due to known ability to express in writing, sought and volunteered to assist external branches with drafting: Awards, Justifications, SOPs and Memorandums as well as crafting the majority of this correspondence internally
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Excellent knowledge of the Performance Management system for CBP, assist leaders and team members with the functions and importance of Performance Management
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All evaluations milestones and deadlines consistently met
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High level customer service acumen, providing one-on-one training to all employees on retirement, payroll, taxes, federal government benefits, open season, qualifying events, career milestones
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Drafted and reviewed Position Descriptions, ensuring pay is commensurate with duties, and compliant with policy
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Track personnel allowance list and draft requests for increases and changes as needed by operational commitments or requested by leadership
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Track personnel payroll compliance “real time” through use of the USDA Payroll system
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Fluent in travel systems (CONCUR), compensation systems and evaluations
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Monitor and track Self-Inspection Program and Management and Assurance Review
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SIP Program is always completed in advance of deadline with full accuracy
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Facilities Specialist for entire AMO facility, planning, repairs, and new projects, tracked through CBP TRIRIGA System
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Oversee FLEET Program, ensuring FLEET Assets are operationally ready