Serve as a leader/Subject Matter Expert in diverse programs and responsibilities directly leading to the success of a busy Law Enforcement Air Branch. Excel in a dynamic environment with rapidly changing priorities. Continuously develop local and internal strategies allowing all operational metrics to be met and exceeded. Provide leadership and advice to all programs at the local level and various external/HQ programs. Analyze program metrics and provide feedback on successes and improvement strategies. Leader of busy administrative staff for Air Branch. Use various systems to conduct daily administrative duties for air branch, including but not limited to: SAP, HRBE, WebTA, CPRO, TAMS, FACTS, PALMS. Worker's Comp Injury Compensation Coordinator and Specialist. Budget Officer, Human Resources Officer and administrative scheduler for staff. 10K Purchase Card holder proficient in Business Analytics, purchasing needs or paying bills resulting in all financial needs met. As HR Specialist, use internal and external systems to track personnel movement, developed an internal succession plan to proactively anticipate transfers, retirements, resignations, and other various personnel movement. These efforts have resulted in a steady tracked flow of incoming/outgoing personnel, ensuring a fully trained staff prepared to meet all operational needs. Adept knowledge of Federal Government hiring authorities, maintain a close partnership with Customs and Border Protection Hiring Center and AMO HR HQ. This has proven paramount to the success of the HR program at the branch. Plan for and enter timely PARTS Actions, triggering personnel SF50 creation for Temporary Promotions, Leave Without Pay, Military Deployments and Accessions (100% accuracy). Draft Personnel Justifications for selected individuals. Keen oversight of awards program (Cash, Time-Off, On the Spot Awards) as well as other various recognition programs. Due to known ability to express in writing, sought and volunteered to assist external branches with drafting: Awards, Justifications, SOPs and Memorandums as well as crafting the majority of this correspondence internally. Excellent knowledge of the Performance Management system for CBP, assist leaders and team members with the functions and importance of Performance Management. All evaluations milestones and deadlines consistently met. High level customer service acumen, providing one-on-one training to all employees on retirement, payroll, taxes, federal government benefits, open season, qualifying events, career milestones. Drafted and reviewed Position Descriptions, ensuring pay is commensurate with duties, and compliant with policy. Track personnel allowance list and draft requests for increases and changes as needed by operational commitments or requested by leadership. Track personnel payroll compliance “real time” through use of the USDA Payroll system. Fluent in travel systems (CONCUR), compensation systems and evaluations. Monitor and track Self-Inspection Program and Management and Assurance Review. SIP Program is always completed in advance of deadline with full accuracy. Facilities Specialist for entire AMO facility, planning, repairs, and new projects, tracked through CBP TRIRIGA System. Oversee FLEET Program, ensuring FLEET Assets are operationally ready.